Diana Medrano
Specialty Associate Team Leader
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About
Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food. Ensure a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products. Assist customers in selecting cheese, beer, wine, housewares, and other Specialty products.
Experience
Specialty Associate Team Leader - Whole Foods Market
(2023-02 - 2025-08)
- Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food.
- Ensure a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.
- Assist customers in selecting cheese, beer, wine, housewares, and other Specialty products.
- Maintain accurate department signage and pricing.
- Assist with sampling program by keeping sample areas full, clean, and appealing and by sampling products directly to customers.
Personal Support Worker - Eden's Retirement Villa - Fredericton, New Brunswick
(2020-05 - 2022-12)
Personal Support Worker - Baycrest Health Sciences, Apotex Centre - Toronto, Ontario
(2018-09 - 2019-09)
Provided companionship and contributed to client well-being. Leveraged Gentle Persuasive Approach and Validation Therapy to care for clients with Alzheimer's Disease.
Customer Service Team Member - Whole Foods Market - Toronto, Ontario
(2017-01 - 2018-01)
Provided one-on-one shopping experience to customers seeking specialty products. Delivered quality customer assistance in a fast-paced environment.
- Responsible for setting up and conducting demos.
- POS system training.
- Customer-facing cash register duties.
- Keeping shelves properly stocked.
- Preparing specialty beverages.
Career Development Assistant Team Lead Graduate - Whole Foods Market
(2024-02 - 2024-06)
Education
Practical Nursing - Practical Nursing - George Brown College (2019-09 - 2020-04)
Personal Support Worker Certificate - Personal Support Worker - George Brown College (2018-01 - 2018-08)
