Harneet Kaur

Results-driven and customer-focused professional with strong leadership, administrative, and communication skills developed through experience in team leadership and office administration. Experienced in managing daily operations, coordinating schedules, handling client communications, preparing kitchen and bath drawings, and ensuring exceptional customer service in fast-paced environments. Proven ability to lead teams, multitask effectively, meet deadlines, and maintain professionalism while building positive client relationships.

Team Leader - Tim Hortons

(2024-12 - 2026-02)

• Led and supervised team members during daily operations in a high-volume customer service environment.
• Delegated tasks effectively to ensure smooth workflow and efficient service during peak hours.
• Trained and mentored new employees on customer service standards, food safety, and operational procedures.
• Handled customer concerns professionally and resolved issues quickly to maintain customer satisfaction.
• Managed cash handling, opening and closing duties, and ensured operational accuracy.
• Maintained a positive team environment by encouraging communication, teamwork, and accountability.
• Monitored inventory levels and assisted in maintaining cleanliness and food quality standards.

Office Assistant - GH Kitchens

(2026-02)

• Prepared and organized kitchen and bath drawings while ensuring accuracy and attention to detail.
• Communicated professionally with clients regarding project updates, design preferences, and scheduling.
• Scheduled appointments, meetings, and consultations for clients and project teams.
• Managed phone calls, emails, and office correspondence in a professional and timely manner.
• Maintained organized project files, documentation, and client records for efficient office operations.
• Coordinated with suppliers, contractors, and team members to support project timelines and deadlines.
• Assisted in administrative tasks including data entry, invoicing support, and report preparation.

Home Theatre Sales Associate - Best Buy

(2025-03 - 2025-12)

• Delivered exceptional customer service by assisting customers in selecting home theatre systems, televisions, audio equipment, and related accessories based on their needs and budget.
• Achieved and consistently exceeded monthly sales targets through strong product knowledge, upselling techniques, and personalized recommendations.
• Explained technical product features and warranties in a clear and customer-friendly manner to help customers make informed purchasing decisions.
• Assisted with merchandising, inventory organization, and maintaining visually appealing product displays to enhance the customer shopping experience.
• Resolved customer concerns professionally and efficiently while maintaining a positive and solution-oriented attitude.
• Collaborated with team members and management to support daily store operations and ensure high standards of customer satisfaction.

Bachelor's degree - business administration