Dihia Iddir - Mba

Experienced administrator with over 5 years in dynamic international environments, skilled in office management, team coordination, project management, and process optimisation. Highly organized and multilingual, with strong interpersonal skills, expertise in event planning, executive scheduling, and CRM systems. Motivated to contribute to administrative excellence and drive efficiency in a professional setting in Canada.

Asynch Digital Fraud agent at RBC Royal Bank (2026-03 – Present)

Monitored and analyzed digital fraud alerts through asynchronous channels. Investigated suspicious account activity, assessed potential fraud risks, and implemented appropriate actions to protect customers and company assets while maintaining service quality standards.

Asynch Fraud agent at RBC Royal Bank (2025-10 – Present)

Investigated and resolved fraud-related cases while ensuring compliance with company policies. Performed fraud adjustments, reviewed customer accounts, and supported ERM team to support the new joiners. Collaborated with internal teams to deliver accurate and timely case resolutions.

Hybrid Credit Card & Fraud Department at RBC Royal Bank (2025-08 – 2025-10)

• Monitored transactions for unusual or suspicious activity.
• Verified customer identities and authenticated high-risk transactions.
• Contacted clients to confirm or deny potentially fraudulent charges.
• Collaborated with the fraud investigations team to block or reissue compromised cards.
• Recorded and reported all confirmed or suspected fraud cases according to policy.
• Provided guidance to customers on fraud prevention and account protection.
• Ensured compliance with banking regulations, privacy laws, and internal fraud protocols.
• Assisted in training new team members on fraud detection procedures and best practices.
• Contributed to fraud loss reduction through proactive monitoring and timely escalation.

Credit card advisor at RBC ROYAL BANK (2024-12 – 2025-07)

• Answered incoming calls regarding personal and business credit cards.
• Guided clients on the use of their cards and assisted with transaction inquiries.
• Supported both personal and professional (business) accounts.
• Promoted credit limit increases and additional card services.
• Assisted clients with card activations, replacements, and fraud prevention.
• Resolved customer issues promptly to ensure a positive client experience.
• Contributed to achieving team targets for customer satisfaction and call resolution rates.
• Monitored transactions for unusual or suspicious activity.
• Verified customer identities and authenticated high-risk transactions.
• Contacted clients to confirm or deny potentially fraudulent charges.
• Collaborated with the fraud investigations team to block or reissue compromised cards.
• Recorded and reported all confirmed or suspected fraud cases according to policy.
• Provided guidance to customers on fraud prevention and account protection.
• Ensured compliance with banking regulations, privacy laws, and internal fraud protocols.
• Assisted in training new team members on fraud detection procedures and best practices.
• Contributed to fraud loss reduction through proactive monitoring and timely escalation.

Marketing specialist at KOTRA (2021-05 – 2024-06)

• Planned and executed corporate events, including conferences, seminars, and embassy events.
• Managed full project cycles from concept to day-of coordination.
• Organized meetings with local and international partners.
• Managed schedules, business trips, and site visits for the Korean delegation.
• Handled administrative tasks and budget management for events and exhibitions.
• Developed and monitored marketing programs across various channels.
• Organized meetings between buyers and Korean companies.
• Designed and implemented digital marketing strategies to enhance KOTRA's visibility and engagement.
• Managed social media accounts and created content to promote trade events and Korean industries.
• Provided translation and interpretation support during business meetings and official events.
• Prepared detailed reports and presentations summarizing event outcomes and market insights.

Investment and Project Management Consultant at Danube Properties (2020-02 – 2021-04)

• Managed client relations and organized meetings with investors.
• Prepared investment documents and handled administrative follow-up for transactions.
• Identified, guided, and advised clients on the most suitable services.
• Built and developed positive relationships with new and existing clients.
• Managed daily sales meetings and identified clients' financial needs and goals.
• Managed client relationships and organized meetings with investors.
• Prepared investment documents and ensured proper administrative follow-up for all transactions.
• Identified clients' needs and recommended the most suitable financial and investment services.
• Built and maintained strong relationships with both new and existing clients.
• Managed daily sales and investment meetings to assess clients' financial goals.

Marketing assistant at Mlm Conseil (2018-04 – 2019-11)

• Designed and implemented digital marketing strategies to enhance KOTRA's visibility and engagement.
• Managed social media accounts and created content to promote trade events and Korean industries.
• Provided translation and interpretation support during business meetings and official events.
• Prepared detailed reports and presentations summarizing event outcomes and market insights.

Marketing manager and executive administrator at Laiterie Soummam (2013-09 – 2018-03)

• Supervise, managing schedules and coordinating daily tasks.
• Monitored inventory, handled daily accounting, and controlled financial flows.
• Negotiated contracts and managed relationships with suppliers.
• Managed the executive agenda and coordinated management meetings.
• Prepared reports and organized administrative documents.
• Planned internal and external events.
• Developed and implemented marketing strategies.
• Managed social media accounts and created content.
• Designed and analyzed advertising campaigns.
• Led a team to achieve set objectives.

MBA in Anglia Rusking university and Food technology engineer