Quality Evaluator Manager
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With over six years of dedicated experience in operational management and customer service, including recent role as Quality Evaluator Manager at Concentrix. Proven ability to deliver daily insights that optimized productivity and overall performance. Expertise in directing cross-functional teams in comprehensive data analysis, tracking key metrics and trends for multiple lines of business.
Adept at data entry, managing detailed customer notes, and efficiently coordinating service technicians. Strong organizational and time management skills with ability to identify customer needs efficiently and communicate clearly across multiple channels.
Quality Evaluator Manager - Concentrix
Directed cross-functional teams in comprehensive data analysis, tracking key metrics and trends for multiple lines of business. Delivered daily insights that optimized productivity and overall performance.
Provided exceptional customer service, addressed repair inquiries, and supported technical needs. Cultivated keen ability to identify customer needs efficiently and communicate clearly.
