Dipa Patel

Dedicated Pharmacy Assistant with extensive experience in Canadian healthcare, proficient in Kroll and committed to delivering outstanding customer service. Skilled in accurate medication dispensing, prescription processing, and maintaining efficient pharmacy operations while supporting a collaborative healthcare team.

Pharmacy Assistant - Walmart Pharmacy - Hamilton, ON

(2011-01)

Assist pharmacists with prescription preparation, inventory management, and customer service while ensuring accuracy and compliance with provincial regulations.

• Enter and process prescriptions using Kroll, prioritizing accuracy and confidentiality in patient data management.
• Screen and respond to phone inquiries from customers, effectively directing urgent matters to pharmacists and ensuring prompt communication.
• Process payment of prescriptions and other pharmacy services including direct billing to third party insurers.
• Provide instructions on how to use health aids, and medical devices such as drug administration devices and monitoring devices.
• Maintain overall organization of the pharmacy through housekeeping and administrative duties, contributing to a smooth workflow and operational efficiency.

Over-The-Counter (OTC) Assistant - Walmart Pharmacy - Hamilton, ON

(2010-01 - 2011-12)

Worked collaboratively with pharmacy staff to assist and communicate with patients regarding prescription needs.

• Assisted customers with prescription purchases and over-the-counter product selection while providing friendly and efficient service.
• Communicated effectively with patients and pharmacy staff to support patient needs.
• Stocked and organized over-the-counter products and pharmacy supplies to maintain inventory availability and workflow efficiency.
• Helped foster a patient-centred environment by delivering compassionate, professional, and responsive customer support.
• Maintained a clean and organized pharmacy area to support smooth daily operations.

Pharmacy Assistant - Walmart Pharmacy - Marlborough, MA (USA)

(2009-01 - 2010-12)

Supported pharmacy team through prescription preparation and inventory management while developing knowledge of medical terminology and common medications.

• Collaborated with pharmacists in filling and verifying prescriptions.
• Assisted patients with medication requests while providing professional customer service.
• Maintained pharmacy operations by stocking supplies and completing administrative tasks.

Bachelor of Science - Chemistry - Gujarat University (1990-01 - 1993-12)