Divya Diya
Senior Subject Matter Expert (SME) in Revenue Cycle Management
Talent
Winnipeg, MB, CanadaMember since July 4, 2026
Accounts Receivable (AR) Follow-upDenial Management & AppealsRevenue Cycle Management (RCM)Team Coordination & Performance MonitoringClient CommunicationMicrosoft ExcelAnalytical Problem SolvingQuality & Productivity ManagementAthenaModmedGmedExperityWaystarNextgenE Clinic (ECW)English TypewritingInternet Research & Data Management
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Accounts Receivable (AR) Follow-upDenial Management & AppealsRevenue Cycle Management (RCM)Team Coordination & Performance MonitoringClient Communication
Experience
Senior Client Specialist (SME) at Access Healthcare (2021-03 – Present)
- Manage AR follow-up activities and appeals to ensure timely reimbursement.
- Monitor team productivity, quality metrics, and aging inventory.
- Allocate workloads and provide operational support to team members.
- Analyze performance trends and implement process improvements.
- Coordinate with internal stakeholders and clients to maintain service excellence.
Senior AR Associate at Omega Healthcare (2020-03 – 2021-03)
- Handled denial management, appeals, and claim status follow-up.
- Maintained accurate documentation and account updates.
- Supported revenue recovery through effective claim resolution activities.
AR Associate at Access Healthcare (2017-06 – 2020-03)
- Executed precise patient registration and insurance verification, proactively checking eligibility and obtaining pre-authorizations to prevent front-end rejections
- Maintained daily follow-ups on claim statuses, structured compelling appeals, and resolved persistent denials.
Education
Master's Degree in Master of Business Administration in Human Resources – Loyola College (PULC) (2021)
Bachelor of Commerce in Corporate Secretaryship (B.Com CS) in Corporate Secretaryship – Justice Basheer Ahmed Sayeed College for Women (2017)
HSC – Spring Field Matriculation Higher Secondary School (2014)
SSLC – Little Flower Matriculation School (2012)
