Divya Laliyawala

Experienced Scheduling Coordinator with expertise in staff management, unionized scheduling, and healthcare operations.Skilled in using Kronos and EPAY to manage complex schedules, ensure shift coverage, and maintain compliance with labor agreements. Strong background in housekeeping support, infection control, and operational efficiency, with proven ability to solve problems, adapt under pressure, and deliver organized workforce solutions.

Clerical Associate in Diagnostic Imaging - William Osler Health System - Contract - Brampton, Ontario

(2025-07)

• Provided customer-focused clerical support to patients, families, and program staff, ensuring a smooth flow of daily operations in the Diagnostic Imaging department.
• Performed accurate patient registration and scheduling using Meditech Patient Registration and MSM med-Schedule systems.
• Handled visitor reception and high-volume telephone inquiries, delivering clear communication and professional assistance.
• Executed data entry, word processing, and documentation using Microsoft Word, Excel, and other Office applications with 45+ WPM typing speed.
• Maintained a well-organized work environment, supporting staff with administrative and clerical needs while ensuring compliance with medical terminology standards.
• Collaborated with multidisciplinary teams to support the efficient operation of the department, including crisis response when required.
• Demonstrated strong interpersonal and organizational skills, contributing to a positive patient and staff experience while upholding Osler’s values of Respect, Excellence, Service, Compassion, Innovation, and Collaboration.
• Ensured reliability and flexibility by maintaining excellent attendance and providing coverage across multiple Osler sites as required.

Scheduling Coordinator - Brampton Civic Hospital (Compass Group Canada) - Full-time - Brampton, Ontario

(2024-10)

• Coordinated staff schedules across departments to ensure optimal shift coverage and continuity of care.
• Maintained and updated daily and master schedules using Kronos and hospital scheduling systems.
• Handled high-volume calls and routed inquiries efficiently to appropriate units.
• Ensured timely data entry and accuracy of patient records and staff information. Implemented OTA
• Scheduled and coordinated unionized staff, adhering to labor agreements and seniority rules.
• Collaborated with housekeeping and portering teams to align staffing with operational demands.

Scheduling Coordinator and Administrative Clerk - Brampton Civic Hospital (Sodexo) - Full-time - Brampton, Ontario

(2023-08 - 2024-09)

• Coordinated staff schedules across multiple departments to ensure optimal shift coverage, continuity of care, and compliance with staffing requirements.
• Maintained and updated daily and master schedules using Kronos and hospital scheduling systems, improving accuracy and efficiency.
• Managed high-volume calls, routing inquiries promptly to appropriate units and ensuring effective communication flow.
• Performed accurate data entry and record maintenance for patient information, staff details, and schedule updates; implemented Overtime Authorization (OTA) processes.
• Scheduled and coordinated unionized staff, ensuring adherence to collective agreements, seniority rules, and organizational policies.
• Collaborated with housekeeping and portering teams to align staffing resources with operational demands.
• Delivered administrative support including data entry, filing, documentation, and professional correspondence to support departmental operations.

Salesforce Developer - Aani Brothers Infotech - Full-time - India

(2018-04 - 2022-04)

• Designed and delivered scalable Salesforce applications using Apex, LWC, and Visualforce, improving system efficiency by 30
• Automated business workflows with Flows, Process Builder, and Workflow Rules, cutting manual tasks by 40
• Built and optimized REST/SOAP API integrations and complex Apex logic (triggers, batch jobs, schedulers), ensuring 99.9
• Developed dynamic UI components with OmniStudio (OmniScripts, FlexCards, DataRaptors), boosting user responsiveness by 25
• Customized Salesforce features (objects, validation rules, record types, layouts) to drive 15
• Deployed releases using Salesforce DX, Change Sets, and ANT, achieving seamless, zero-downtime deployments.
• Collaborated in Agile sprints and UAT cycles, ensuring 95

Android Developer - JKSOL - Full-time - India

(2014-07 - 2018-03)

• Designed, developed, and deployed preloaded Android applications for smartphones, tablets, and PCs, including update modules, feature components, and system patches to improve stability and performance.
• Built customized, device-specific UIs for multiple screen sizes and resolutions, collaborating with product and UX teams to align with client branding and usability standards.
• Conducted unit testing, debugging, and performance tuning using Android Studio and Agile practices, reducing crashes by 30
• Participated in the full Software Development Life Cycle (SDLC) and cross-functional collaboration with core tech teams to ensure consistency across Android and non-Android solutions.
• Authored and maintained technical documentation (design specs, change logs, version history) and integrated user feedback for iterative improvements, boosting satisfaction scores by 25

Project Management - Information Technology - Algoma University (2024-04)

Masters of Computer Applications - Information and Technology - Shrimad Rajchandra Institute of Management and Computer Applications (2014-06)