Norma Good

Previous Switchboard/Receptionist experience in a medical setting. Proven ability to work in high paced environment with frequent interruptions. Trained in Epic system for admitting and scheduling in a hospital setting. Excellent communication and interpersonal skills with high degree of professionalism. Excellent keyboarding skills, medical terminology, Microsoft Office, great attention to detail. Collaborative, and versatile with the ability to work well within a team or independently.

Diagnostic Imaging Clerk / Service Associate - Lakeridge Health Corporation - Bowmanville, ON

(2012-01)

In the role of Diagnostic Imaging Clerk, I:

• Provide clerical support by answering calls and inquiries throughout the department, relaying accurate and timely messages within a fast paced environment
• Process incoming requisitions from doctors' offices and scheduling appointments
• Ensure physicans receive timely reports on imaging and filing of images and paperwork
• Track and record the movement of imaging files internally and externally
• Communicate with various departments throughout the hospital to ensure the smooth flow of services for patients
• Adhere to confidentiality expectations and work with an utmost professional manner

Service Associate - Lakeridge Health Corporation - Bowmanville, ON

(2000-01 - 2007-12)

In the role of Support Associate, I:

• Provided Support Attendant services/distribute supplies and equipment to various departments within the hospital including Emergency, Birthing Suites, and the OR
• Ensure needed resources are available to support patient care needs
• Support patient safety, by way of employing infection control and prevention initiatives within the operating rooms and patient rooms
• Use knowledge of infection control principles and medical aseptic techniques to ensure the appropriate level of sterility of reusable medical devices and equipment
• Responsible for the appropriate transfer, receipt, documentation, storage, organization and processing of all surgical instrumentation, equipment, and other sterile supplies
• Assist nurses with the transferring of patients, porter patients and conduct patient bed moves and discharges
• Deliver messages, reports, requisitions and specimens between departments

Patient Care Attendant - Ontario Shores Centre for Mental Health Services - Whitby, ON

(2005-01 - 2010-12)

• Work within an interdisciplinary care team to provide care to patients in a mental health services setting
• Responsible for the safety and well-being of inpatients
• Developed and maintained positive relationships with the patient population by successfully resolving issues and responding promptly to individual needs
• Performed administrative support duties including responding to telephone calls, and managing client intakes
• Conducted 6 month follow-up check ins with patients who had successfully completed their stay
• Completed fire and safety checks

Law Clerk Diploma - Centennial College

B.A. - Social Development Studies - University of Waterloo