Divya Patel

Internationally trained dentist and Canadian healthcare administration professional with more than five years of experience in clinical dentistry, resident and patient services, team supervision, and confidential documentation. Skilled at explaining complex information clearly, reviewing records for accuracy, coaching staff, and supporting individuals through high-stakes healthcare processes. NDEB profile and dental credentials verified, WES credential evaluation completed, and actively preparing for the Assessment of Fundamental Knowledge (AFK).

Brings strong written and verbal communication, independent work habits, digital fluency, and a student-centred approach well suited to dental admissions consulting, interview preparation, and exam support.

Office Manager - Cogir Senior Living - Kitchener, ON

(2025-12)

• Lead day-to-day office operations, prioritize competing deadlines, and supervise front desk and concierge workflows in a resident-focused healthcare environment.
• Coordinate confidential resident documentation, billing, purchasing, payroll reporting, and records management with a high level of accuracy and discretion.
• Explain administrative and financial processes to residents and families, resolve concerns professionally, and collaborate with clinical and leadership teams to support positive service outcomes.
• Coach staff on procedures, communication standards, and workflow expectations while working independently and taking initiative to improve office processes.

Office Manager - Aspira Martindale Gardens Retirement Residence (Sienna Senior Living) - Milton, ON

(2025-04 - 2025-12)

• Facilitated resident admissions and discharges, ensuring contracts, powers of attorney, health-card updates, and other regulatory documentation were complete and accurate.
• Managed monthly billing, invoice and payment reconciliation, rent adjustments, tax documentation, purchase orders, petty cash, trust funds, and bi-weekly payroll reporting.
• Supervised front desk and concierge staff and provided clear, compassionate guidance to residents and families regarding administrative requirements and available public resources.

Unit Clerk - Sunnyside Home – Region of Waterloo - Kitchener, ON

(2023-08 - 2025-12)

• Coordinated on-site dental, foot-care, and optometry services, including scheduling, resident communication, documentation, and follow-up with providers.
• Prepared admission materials, maintained resident databases, completed health-card audits, and supported accreditation and quality-of-care documentation.
• Organized care conferences and multidisciplinary communications while safeguarding sensitive resident, staff, discharge, and deceased-resident records.

Receptionist - Cogir Senior Living - Kitchener, ON

(2022-10 - 2025-04)

• Served as the primary contact for residents, families, healthcare visitors, and staff, handling inquiries, triaging urgent concerns, and maintaining a welcoming, confidential environment.
• Supported document preparation, data entry, records filing, communications, and cross-functional workflow continuity during the transition from Revera to Cogir.

Communication Clerk - St. Mary's General Hospital - Kitchener, ON

(2023-01 - 2023-04)

• Coordinated patient admissions, transfers, and discharges; prepared medical charts, physician orders, and diagnostic requests in collaboration with clinical teams.
• Triaged calls and inquiries from patients, families, and clinicians while following privacy requirements and hospital communication protocols.

Associate Dentist - Imax Dental Clinic - Deesa, India

(2020-10 - 2022-03)

• Conducted comprehensive examinations, interpreted diagnostic imaging, developed individualized treatment plans, and performed restorative, preventive, endodontic, and extraction procedures.
• Explained diagnoses, treatment options, postoperative care, and oral-health strategies in accessible language, adapting communication to each patient's needs and concerns.
• Maintained accurate clinical records and upheld professional ethics, patient safety, informed consent, and confidentiality standards.

Dentist (Intern) - Narsinhbhai Patel Dental College & Hospital - Visnagar, India

(2020-09 - 2021-09)

• Completed supervised rotations in general dentistry, oral surgery, periodontics, and other clinical departments, collaborating on evidence-informed treatment plans for diverse patients.
• Participated in community oral-health education and outreach, translating clinical concepts into practical preventive guidance for underserved populations.

Post-Graduate Certificate - Healthcare Administration and Service Management - Conestoga College (2022 - 2023)

Bachelor of Dental Surgery (BDS) - Dentistry - Sankalchand Patel University (2016 - 2020)