Diya Patel

Excellent customer service and communication skills. Flexible to work split shifts, night shifts, and weekend shifts. Leadership and critical thinking abilities, with sound decision-making skills. Effective time management skills, with a focus on maintaining work-life balance. Highly organized, focused, and detail-oriented. Excellent interpersonal skills and ability to work effectively with others. Exceptional verbal and written English communication skills. Available for Full-time work.

Personal Support worker - Extendicare - Scarborough, ON

(2025-06 - 2025-08)

• Delivered high-quality personal care, including bathing, feeding, dressing, repositioning, and using mechanical lifts, while upholding resident dignity, privacy, and safety.
• Demonstrated professionalism and teamwork by maintaining a clean appearance, punctuality, respectful communication, and actively assisting colleagues.
• Built therapeutic relationships by using residents' preferred names, listening empathetically, and providing emotional support during personal care routines, enhancing trust and comfort.

Personal Support worker - Seven Oaks - Scarborough, ON

(2025-04 - 2025-06)

• Provided compassionate, person-centred care by assisting residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, feeding, mobility, and repositioning while promoting dignity and independence.
• Followed infection prevention and control protocols, OHSA standards, and safe patient handling procedures, including the use of mechanical lifts and proper body mechanics to ensure a safe care environment.
• Collaborated with nurses and interdisciplinary healthcare teams, documented resident observations, reported changes in condition, and supported the delivery of high-quality, resident-centred care.
• Developed therapeutic relationships with elderly residents by providing emotional support, encouraging independence, and maintaining professionalism, confidentiality, and effective communication with residents, families, and staff.

PSW Skill Laboratory - Centennial College - Scarborough, ON

(2025-01 - 2025-04)

• Practiced essential PSW skills in a simulated lab setting using mannequins and real equipment to perform personal care, transfers, and mobility assistance.
• Applied proper infection control, communication techniques, and body mechanics to ensure safe and effective care in preparation for clinical placement.

Receptionist - Maple Health - Scarborough, ON

(2024-11)

• Managed front-desk operations by welcoming patients, answering phone calls, scheduling appointments, and providing accurate information while maintaining a professional and compassionate approach.
• Maintained patient records, updated electronic databases, processed forms, and ensured confidentiality of personal health information in compliance with privacy policies.
• Coordinated with healthcare staff, handled administrative tasks such as appointment reminders, billing support, and document management to ensure smooth daily clinic operations.

Personal support worker (PSW) - Centennial College (2025-01)

Biotechnology fast-track - Biotechnology - Fleming College (2024-05 - 2024-12)