Diyan De Silva

Over 10 years professional experience including 5 years in Finance and customer service. Demonstrated ability to achieve company's financial goals and exceed the set targets for the branch. Master of Business Administration.

Mortgage Agent

License course through Remic. Extensive knowledge of Finance Industry and Credit including a track record of excellence in sales, underwriting, budgeting, and Collections.

Experience in analysing credit, financial statements, and real estate appraisals. Provided excellent service to a very diverse and demanding clientele including high net worth clients. Experienced in giving credit solutions to clients including secured loans and second mortgage. Strong interpersonal and communication skills both written and verbal. A very good team player with ability to lead, coach and improve synergy in a team.

Senior Lending Specialist - Fairstone Bank (former CitiFinancial)

(2018-03)

• Taking and Processing applications for mortgages and personal loans.
• Solicit for new personal loans, Equity loans and second mortgages.
• Conduction Credit Checks and Employment checks, gathering documents and underwriting real estate and personal loans.
• Follow up with the clients for more documentation and updates and handle customer complaints when required.
• Supervising junior lending specialists advising and assisting them on processing more complex deals.
• Analysing credit information assessing the suitability for credit approval.
• Processing Secured and Personal Unsecured loans while adhering to company policies and procedures, FSCO regulations and compliance.
• Perform credit risk analysis on mortgage and other credit applications, adjudicating according to set guidelines.
• Reducing delinquency by making collection calls using tools available on past due accounts and taking payments.

Mutual Funds Representative - CIBC Securities Inc - Toronto, Ontario

(2016-10 - 2017-03)

Overseas Attending to a Family Emergency Situation

• Attended to inbound calls in a call centre environment.
• Offered advice on the mutual fund products, according to customers KYC.
• Carried out necessary trades in RESPs and RRSPs as requested by the customer in accordance with compliance.
• Multi-tasked with multiple systems while doing transactions, attended to customer queries, and promoting financial products.

Business Development Associate - CitiFinancial - Mississauga, ON

(2016-01 - 2016-09)

• Performed outbound calls to current, former, and prospective customers advertising the products and services available at CitiFinancial and respond to telephone inquiries.
• Provided customers with information on the features and benefits of personal loans, equity plus and second mortgages and answer all questions customers may have.
• Managed the loan application process over the phone with the customer by completing a loan application and investigating and reviewing credit risk as per credit bureau reports.
• Referred qualified customers to local CitiFinancial branch offices to complete the loan process.
• Managed early stage past due accounts – soft collections for the purpose of updating customers financial situation and presenting an appropriate solution when available.

Customer Service Representative - Wal-Mart - Brampton, Ontario

(2015-08 - 2016-04)

Filing Clerk - Loblaw's Inc. - Brampton

(2014-08 - 2015-04)

• Maintained filing system consisting of approximately 8 000 records: daily filed new documents and retrieved files as per managements requirements.
• Created logbook to make retrieving of documents more efficient and took initiative of tracking down documents that had not been filed.
• Sorted and classified documents according to numerical order.
• Tracking claims and invoices, maintaining folders and other general duties.

Business Studies Teacher – GCE Advanced Level - Lyceum International School - Wattala, Sri Lanka

(2009-09 - 2014-07)

• Prepared and delivered lectures to advanced level and ordinary level students on financial accounting, economics, principles of marketing, human resource, and operation management.
• Evaluated and graded students' classwork, homework and examinations while preparing them for the London A level Examinations held by University of Cambridge.
• Advised and Counseled students experiencing academic and personal problems.
• Motivated students to succeed academically and provided additional help to students with the study material.

Duty Manager - William Hill Organization - London, UK

(2007-07 - 2009-02)

A FTSE indexed sports betting and gaming company with £315billion profit and more than 1600 branches in UK and Northern Ireland.

• Responsible for daily opening, setting up and closing of the branch while following the company procedures and safety standards.
• Accountable for managing the store safe and making daily banking deposits and reconciliation of daily shop account.
• Trained new Cashiers and provided guidance on company policies and procedures.

Customer Service Representative - William Hill Organization - London, UK

(2003-02 - 2007-07)

• Provided information to customers on different types of sports betting available.
• Processed cash, credit, and debit cards transactions in a fast-paced environment.
• Adhering to company procedure when accepting check payments.
• Contacted head office regarding payouts beyond approved limits.

Master of Business Administration - Edinburgh Business School, Heriot Watt University (2007)

Diploma in Business Management - Business Management - Association of Business Executives (2003)

Associate Diploma in Business Management - Business Management - ICS Learning Systems (1997)

Investment Funds in Canada - Canadian Securities Institute (2016)