Senior Lending Specialist - Fairstone Bank (former CitiFinancial)
(2018-03)
- Taking and Processing applications for mortgages and personal loans.
- Solicit for new personal loans, Equity loans and second mortgages.
- Conduction Credit Checks and Employment checks, gathering documents and underwriting real estate and personal loans.
- Follow up with the clients for more documentation and updates and handle customer complaints when required.
- Supervising junior lending specialists advising and assisting them on processing more complex deals.
- Analysing credit information assessing the suitability for credit approval.
- Processing Secured and Personal Unsecured loans while adhering to company policies and procedures, FSCO regulations and compliance.
- Perform credit risk analysis on mortgage and other credit applications, adjudicating according to set guidelines.
- Reducing delinquency by making collection calls using tools available on past due accounts and taking payments.
Mutual Funds Representative - CIBC Securities Inc - Toronto, Ontario
(2016-10 - 2017-03)
Overseas Attending to a Family Emergency Situation
- Attended to inbound calls in a call centre environment.
- Offered advice on the mutual fund products, according to customers KYC.
- Carried out necessary trades in RESPs and RRSPs as requested by the customer in accordance with compliance.
- Multi-tasked with multiple systems while doing transactions, attended to customer queries, and promoting financial products.
Business Development Associate - CitiFinancial - Mississauga, ON
(2016-01 - 2016-09)
- Performed outbound calls to current, former, and prospective customers advertising the products and services available at CitiFinancial and respond to telephone inquiries.
- Provided customers with information on the features and benefits of personal loans, equity plus and second mortgages and answer all questions customers may have.
- Managed the loan application process over the phone with the customer by completing a loan application and investigating and reviewing credit risk as per credit bureau reports.
- Referred qualified customers to local CitiFinancial branch offices to complete the loan process.
- Managed early stage past due accounts – soft collections for the purpose of updating customers financial situation and presenting an appropriate solution when available.
Customer Service Representative - Wal-Mart - Brampton, Ontario
(2015-08 - 2016-04)
Filing Clerk - Loblaw's Inc. - Brampton
(2014-08 - 2015-04)
- Maintained filing system consisting of approximately 8 000 records: daily filed new documents and retrieved files as per managements requirements.
- Created logbook to make retrieving of documents more efficient and took initiative of tracking down documents that had not been filed.
- Sorted and classified documents according to numerical order.
- Tracking claims and invoices, maintaining folders and other general duties.
Business Studies Teacher – GCE Advanced Level - Lyceum International School - Wattala, Sri Lanka
(2009-09 - 2014-07)
- Prepared and delivered lectures to advanced level and ordinary level students on financial accounting, economics, principles of marketing, human resource, and operation management.
- Evaluated and graded students' classwork, homework and examinations while preparing them for the London A level Examinations held by University of Cambridge.
- Advised and Counseled students experiencing academic and personal problems.
- Motivated students to succeed academically and provided additional help to students with the study material.
Duty Manager - William Hill Organization - London, UK
(2007-07 - 2009-02)
A FTSE indexed sports betting and gaming company with £315billion profit and more than 1600 branches in UK and Northern Ireland.
- Responsible for daily opening, setting up and closing of the branch while following the company procedures and safety standards.
- Accountable for managing the store safe and making daily banking deposits and reconciliation of daily shop account.
- Trained new Cashiers and provided guidance on company policies and procedures.
Customer Service Representative - William Hill Organization - London, UK
(2003-02 - 2007-07)
- Provided information to customers on different types of sports betting available.
- Processed cash, credit, and debit cards transactions in a fast-paced environment.
- Adhering to company procedure when accepting check payments.
- Contacted head office regarding payouts beyond approved limits.
