Dominic Caplan

People-friendly, with attention to detail, comfortable with chain-of-command while thinking critically at all times. Interest in Martial arts as a fitness and defense tool. Has not been bored since puberty.

Quality Assurance Tester at NEBS PAYROLL (A DIVISION OF DELUXE CORPORATION) (2009-01 – 2025-01)

Ensured 0% (zero percent) production defects in code implemented over the final 5 years of my tenure; mentored staff who were later promoted to a leadership role; enabled 400% increase in clients over 10 years with greater than 85% retention, including natural attrition.

• Analyzed data from up to 2,000 daily active users and used outputs to guide exploratory and automated regression testing strategies
• Drove redesign of development process in advance of a successful switch to Agile methodology; managed change for a team of three senior developers/architects with combined experience of almost 100 years, resulting in a seamless transition and significant reduction in implementation issues to less than 10% from more than 50%
• Provided advice and perspective to the senior system architect, offering valuable feedback on usability and domain-specific calculations and data
• Spearheaded two major usability improvements by managing working relationships with third-party providers and vendors: enhancing the system to a multi-lingual-enabled platform (French completed but with potential for Spanish); upgrading the system to allow for improved integration with compatible software partners
• Created documentation for more than 60% of the system, utilized by internal users and external clients, including an internal bespoke system for accessing documentation
• Provided training to internal users and trainers on all systems tested

Quality Assurance Tester / Business Systems Analyst at CUMIS INSURANCE (2000-01 – 2008-12)

Hired as a testing subcontractor, the contract was modified after five months to make the relationship direct. In 2003, offered permanent employment as a Business Systems Analyst. In 2005, IT was restructured, and I was offered a position in the new QA department.

• 100% client satisfaction during time as BSA, creating and implementing minor project plans for the integration of client systems with CUMIS' native system
• Worked with development to create automated regression tests, reducing regression testing turnaround by over 85%

Speaker at TARGETING QUALITY CONFERENCE (2018-01 – 2018-12)

Lecture: "Label Danger, Will Robinson"

• Created a lecture presentation on the importance of taking care when assigning meaning to data
• Presented at a capacity-filled seminar, with 100% positive feedback

Bachelor of Science in Major in Business; Minors in Information Technology & Spanish – with 1 year of martial arts for fitness. NORTHUMBRIA UNIVERSITY (1989-01 – 1993-12)