Dona Alzaeim

Healthcare and administrative professional with extensive experience in client service, scheduling, healthcare coordination, and administrative support. Skilled in managing client interactions, resolving service issues, coordinating schedules, and supporting multidisciplinary teams in fast-paced environments. Recognized for strong communication, organization, problem-solving, and relationship-building skills.

Known for providing compassionate, client-centered support while maintaining confidentiality and delivering excellent virtual client experiences. Currently employed with ParaMed Home Health Care and pursuing a Master of Education in Educational Leadership at Yorkville University.

Customer Service & Client Care Coordinator - ParaMed Home Health Care - Toronto, ON

(2023-01)

• Coordinate client services, staff schedules, and appointment coverage across multiple service areas.
• Manage high-volume phone and email communications with clients, families, caregivers, and healthcare professionals.
• Resolve scheduling conflicts and urgent service issues while maintaining high service standards.
• Maintain accurate client records and documentation using AlayaCare and healthcare information systems.
• Support service delivery through effective communication, organization, and problem-solving.
• Collaborate with interdisciplinary healthcare teams to ensure continuity of care and client satisfaction.
• Supported vulnerable clients with professionalism, empathy, and timely communication while maintaining confidentiality.

Supervisor - Tim Hortons - Montreal, QC

(2019-01 - 2021-12)

• Supervised daily operations, scheduling, customer service, and staff training.

Customer Service Supervisor - Alfa Telecommunications - Lebanon

(2013-01 - 2018-12)

• Managed customer inquiries, escalations, and service quality initiatives.

Operations Manager - MTN Syria

(2006-01 - 2012-12)

• Oversaw operational workflows, reporting, and team performance.

Master of Education - Educational Leadership - Yorkville University (2027-12)

Diploma - Community Service Worker - Medix College

Diploma - Medical Office Administration - Medix College