Drroshini Samad

Healthcare administrative professional with 4+ years of experience in healthcare administration, patient intake, appointment scheduling, and insurance verification. Skilled in managing high-volume environments, maintaining EMR/EHR systems, and supporting interdisciplinary teams in clinical and long-term care settings. Strong knowledge of medical terminology and PHIPA compliance. Recognized for accuracy, efficiency, and delivering patient-centered service in fast-paced healthcare environments.

Administrative Assistant (Part-Time) at Sifton Properties Limited (2023-09 – Present)

• Manage patient/resident intake, scheduling, and front-desk coordination in a retirement residence setting
• Maintain 200+ confidential records in compliance with PHIPA and organizational policies
• Process accounts payable/receivable and daily financial transactions with high accuracy
• Respond to 20+ daily inquiries, improving response time and client satisfaction
• Coordinate communication across departments, supporting efficient healthcare operations
• Utilize Salesforce and internal systems for data tracking and documentation management

Personal Support Worker (Full-Time) at Schlegel Villages (2022-11 – Present)

• Deliver patient-centered care to 8–12 residents per shift in a long-term care environment
• Document patient information in EMR systems (Point Click Care), ensuring accuracy and continuity of care
• Collaborate with interdisciplinary teams to support treatment plans and resident wellbeing
• Maintain 100% compliance with infection control and safety protocols
• Assist with patient communication and support during care delivery

Medical Administrative Assistant (Insurance) at Medi Assist Insurance TPA Pvt Ltd (2019-12 – 2022-04)

• Conducted 25–30 daily patient intake interviews for insurance claims and underwriting
• Performed insurance verification, eligibility checks, and documentation review
• Managed appointment scheduling and coordinated communication between clients and providers
• Maintained accurate records using medical terminology and data validation processes
• Reduced processing delays through proactive follow-up on incomplete applications
• Delivered service in a high-volume, deadline-driven environment

Medical Officer at Mullanchira Ayur Ashram (2018-05 – 2019-11)

• Conducted 15–20 patient consultations daily, supporting diagnosis and treatment planning
• Managed patient records, referrals, and scheduling workflows
• Supported clinic administration, inventory, and documentation processes
• Ensured clear communication with patients to enhance care experience

Diploma in Healthcare Administration and Service Management – Conestoga College (2023)

Bachelor of Ayurvedic Medicine and Surgery (BAMS) in Ayurvedic Medicine and Surgery – Rajiv Gandhi University of Health Sciences (2017)