Nethra Sankar

High-achieving Operations and Finance Professional with a Bachelor of Business (Accounting) and 4 years of advanced Salesforce CRM experience. Recipient of the AUT Edge Award for Leadership, recognized for going "above and beyond" in organizational efficiency and stakeholder engagement. Expert in streamlining workflows by 200%, maintaining 100% data integrity, and managing multi-million-dollar financial reconciliations.

A Toastmasters International trained communicator capable of leading high-stakes discussions and public presentations.

Customer Service Representative - NTT DATA - Ontario, Canada

(2022-07)

• Managed end-to-end client lifecycles within Salesforce, ensuring 100% data integrity for over 1,200 monthly interactions.
• Resolved complex technical systematic issues, maintaining a 95% first-call resolution rate and exceeding monthly KPIs by 15%.
• Leveraged Salesforce Analytics to spearhead outbound engagement strategies, recovering 25% of potentially lost service accounts.
• Orchestrated vendor fulfillment and escalated queries, reducing average resolution time by 30% through refined case management.
• Utilized Toastmasters communication skills to facilitate conflict resolution and maintain high-level client relations.

Accounts Assistant - INZCO LTD - Auckland, New Zealand

(2020-06 - 2021-04)

• Engineered a chronological invoice system that increased data entry efficiency by 200% and eliminated manual entry errors.
• Optimized financial reporting by auditing sales and purchase data in MYOB for accounts totaling $2.5M annually.
• Executed monthly bank reconciliations to ensure 100% compliance and prevent discrepancies in management reports.
• Synthesized comprehensive financial data into management reports to facilitate executive decision-making.

Junior Accountant - ATS CHARTERED ACCOUNTANTS - Auckland, New Zealand

(2019-09 - 2020-03)

• Audited financial statements using Advanced Excel to identify discrepancies, improving overall reporting accuracy by 20%.
• Streamlined GST tax filing by effectively segregating taxable transactions, ensuring 100% compliance with IRD regulations.
• Prepared Income Statements and Balance Sheets for SMEs worth over $5M to assist in company valuations.
• Consulted directly with a portfolio of 20+ clients to recommend process improvements and analyze business needs.

Bachelor of Business - Accounting - AUT University (2017 - 2020)

Contact Centre Level 3 Certification - Contact Centre Operations - Solomon Group NZ (2020 - 2020)