Duncan Findlayter

IT executive with 30+ years of experience leading cybersecurity governance, enterprise risk, cloud operations, infrastructure, support operations, AI adoption, and executive-level technology strategy. Known for building secure, resilient, cost-effective technology environments while improving governance, audit readiness, service reliability, operational maturity, and customer trust. EXECUTIVE VALUE PROPOSITION • Translate cybersecurity, infrastructure, cloud, compliance, and vendor risk into clear executive decisions, priorities, investment recommendations, and operational action plans.

• Strengthen accountability across IT, Support, DevOps, QA, business stakeholders, vendors, and customers through measurable outcomes, service expectations, and continuous improvement practices.
• Lead secure and resilient Azure and AWS operations with focus on availability, performance, security, incident readiness, business continuity, and cost-aware technology operations.
• Champion responsible AI adoption and AI governance awareness while embedding practical AI-enabled productivity across technology and business operations.

CORE LEADERSHIP CAPABILITIES Cybersecurity & Risk: Cybersecurity governance, enterprise risk management, vulnerability management, incident response readiness, access control, vendor risk, control improvement, audit evidence, and policy enforcement Cloud & Infrastructure: Azure, AWS, hybrid infrastructure, network, desktop, data centre, cloud operations, availability, performance, resiliency, backup, disaster recovery, and cost optimization Executive Leadership: Technology strategy, CIO / CISO advisory, capital and operational budgets, roadmap development, supplier strategy, cross-functional delivery, operational resilience, and customer-facing support models

Director IT and Support Operations - Lean Industries - Markham, ON

(2022 - 2026)

CIO / CISO Accountability

• Served as Head of IT and member of the Senior Management Team, responsible for technology strategy, security, infrastructure roadmap, operational excellence, and executive advisory on technical and business strategy.
• AI Champion at Lean Industries, leading responsible AI adoption and practical AI use across IT, support operations, DevOps, QA, and business teams.
• Provide CIO and CISO leadership by defining technology vision, driving cybersecurity governance, managing risk and compliance, and advising executive leadership on technology investments, resilience, and business continuity.
• Lead Azure and AWS cloud operations, customer support and implementation services, AI adoption initiatives, and cross-functional collaboration across IT, DevOps, QA, security, support, vendors, and business teams.
• Improve service reliability, reduce enterprise risk, optimize technology costs, strengthen audit readiness, and enable scalable product-led business growth.

Director, IT and Cloud Operations - Springer-Miller Systems - Markham, ON

(2016 - 2022)

• Served as Head of IT and member of the Senior Management Team, responsible for technology strategy, infrastructure roadmap, operational excellence, and executive advisory on technical and business strategy.
• Led IT infrastructure, Help Desk, Cloud Operations, cybersecurity, business continuity, disaster recovery, vendor management, budgeting, risk management, and technology procurement.
• Built and developed infrastructure and managed services teams; implemented governance, policies, procedures, monitoring, testing, patch management, system integration, and security practices.
• Partnered with senior leaders, strategic vendors, and Jonas stakeholders to deliver scalable, secure, resilient technology solutions while improving efficiency, reducing costs, and lowering operational risk.

Senior Manager, Infrastructure Services - Roynat Capital Inc. (Scotiabank) - Toronto, ON

(2003 - 2016)

• Led enterprise infrastructure, operations, and technology services to deliver secure, highly available, high-quality computing services aligned with business and Scotiabank requirements.
• Managed technical support, systems engineering, and network engineering teams while overseeing data centre deployments and tear-downs, production and UAT infrastructure changes, and service operations.
• Developed technology continuity requirements, disaster recovery plans, strategic roadmaps, operational plans, compliance alig nment, supplier relationships, software contract information, and budget management.
• Served as primary infrastructure SME and partnered with Scotiabank IT groups to implement best practices for IT services, project documentation, communications, patch/program management, risk, cost, quality, and contract negotiations.

Regional Systems Administrator - Silicon Graphics Inc. (SGI) - Toronto, ON

(1999 - 2003)

• Supported regional systems administration and enterprise technology operations in a complex technical environment.

I.T. Support Analyst - G.E Capital Information Technology Solutions / Molson's - Toronto, ON

(1997 - 1999)

• Provided IT support, troubleshooting, and operational technology services for business users and production environments.

Technical Support - IBM Canada LTD - Markham, ON

(1995 - 1997)

• Delivered technical support and customer-focused technology assistance within a large enterprise environment.

Electronic Engineering Technician Diploma - DeVry Institute of Technology (1993 - 1995)