Samia Sultana
IT Support Analyst
About
Motivated IT Support Analyst with a background in customer service and medical laboratory assistance. Possessing over three years of experience in client-facing roles, excelling in problem-solving and communication. Proven ability to manage high-pressure situations and deliver exceptional service with professionalism. Ongoing pursuit of an Information Technology Diploma at Bow Valley College, enriching technical acumen. Ready to contribute effectively to a dynamic team in the IT support sector.
Experience
Medical Laboratory Assistant - McKnight Lab - Calgary, Canada
(2022-07)
- Conducted phlebotomy and specimen collection in a clinical lab setting.
- Executed precise processing and labeling of blood and fluid samples.
- Collaborated effectively with healthcare staff to ensure timely and accurate lab results.
- Adhered to infection control and safety protocols in compliance with lab standards.
Customer Service / Front-Facing Associate - Real Canadian Superstore - Calgary, Canada
(2020-09 - 2025-12)
- Delivered exceptional customer service with professionalism and patience.
- Assisted a diverse clientele and resolved inquiries efficiently.
- Managed transactions while maintaining accuracy under pressure.
Office Assistant / Secretary - Diana Painting Limited & Canada INC / Simcon Automation Inc. - Calgary, Canada
(2014-03 - 2018-08)
- Oversaw records management, data entry, and office administrative tasks.
- Ensured accurate documentation and provided support for daily operations.
Education
Information Technology Diploma - Bow Valley College (2024-01)
Medical Laboratory Assistant Certificate - Southern Alberta Institute of Technology (SAIT) (2016-01 - 2016-07)
High School Diploma - James Fowler High School (2009-09 - 2012-06)
