Durga Lakshmi

Detail-oriented administrative professional with experience supporting confidential records, recruitment-adjacent coordination, and front-line customer service. Skilled in document management, data entry, and maintaining discretion with sensitive information. Strong communicator with a track record of managing competing priorities independently in fast-paced office and customer-facing environments.

Executive Assistant - Bélanger Salach Architecture - Greater Sudbury, Ontario

(2025-04 - 2026-09)

• Implemented efficient filing systems, streamlining document retrieval and records organization.
• Maintained confidentiality of sensitive business and personnel information at all times.
• Monitored and triaged incoming emails, ensuring prompt responses to prioritize key communications.
• Screened phone calls for executives, prioritizing important clients and filtering spam.
• Coordinated logistics for special events and managed vendor/inventory needs to support seamless execution.
• Performed data entry and record-keeping using MS Excel and other software.

SYSTEM ANALYST - Envestnet Yodlee

(2020-07 - 2022-08)

• Developed clear documentation of system processes to support operational consistency.
• Mentored and led an 18-member team, conducting training sessions and knowledge-transfer meetings for new hires.
• Collaborated with cross-functional teams to track and resolve issues using Jira and Bugzilla, ensuring timely follow-up.
• Delivered consistent, high-quality support, earning commendation for issue resolution.

Sales Associate - Reg Wilkinson Menswear - Greater Sudbury, Ontario

(2024-11 - 2025-04)

• Provided personalized customer service, building relationships through follow-up communication.
• Communicated promotions and program details clearly to support customer engagement.

SHIFT LEAD | BARTENDER - The Alibi Room - Sudbury, ON

(2024-01 - 2024-12)

• Trained and mentored new hires, supporting consistent service standards.
• Managed daily operations independently, resolving customer concerns promptly.

SALES ASSOCIATE - Marshalls - Sudbury, ON

(2022-11 - 2024-07)

• Processed transactions accurately in a high-volume, detail-driven environment.
• Balanced cash floats daily, ensuring precise reconciliation.
• Collaborated with team members to maintain standards during peak periods.

Graduate Certificate - Project Management - Cambrian College (2024-06)

Graduate Certificate - IT Business Analysis - Cambrian College (2023-01)

Bachelor's - Computer Applications (BCA) - Chinmaya College of Arts, Commerce, and Science (Mahatma Gandhi University, India) (2020-06)