Executive Assistant at Edara Consultancy (2018-07 – Present)
IT Project Management consultancy
- Maintained daily activities calendars and scheduled appointments for the Director Head
- Provided efficient, confidential support utilizing technical, communication and organizational skills
- Coordinated meeting agendas, prepared minutes of meetings and presentations to the steering committee
- Follow up on action items of MOM, e-Filing and retrieving corporate records, documents, and reports
- Arranged conference calls, audio and visual (this includes scheduling meetings, confirming meetings, booking meeting rooms and ensuring there are no conflicts)
- Prepared expense reports and adhered to expense tracking rules and guidelines
- Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions ended in saving the consultancy CAD 103,000
- Handled outsourcing contracts negotiation agreements ended in saving Edara a sum of CAD 50,000 annually
- Facilitated contractual process of professional services agreements for the consultancy which increased the customer base by 40%
Principal at GTA Academy (2015-05 – 2018-06)
- All startup procedures of the school. City approvals, rental contracting, interior designs, curriculum initiation and expectations, teacher selection criteria and ministry of education requirements.
- Ministry of education approvals and inspections procedures
- Strategic planning of the school plans
- Promoted higher learning standards and developments of students and staff.
- Initiated GTA Academy policy and procedures for the operation of the school.
- Initiated parent handbook
- Initiated teachers handbook
- Created and maintained the school budget
- Created the school philosophy
- Formulated a clear mission-vision of the school and abided by it.
- Supervised staff in handling classes, follow up lesson plans, and classroom management policies.
- Acted as an instructional leader to maintain high quality of learning and working Atmosphere.
- Promoted standard procedures in the selection of learning materials, equipment, and evaluation process.
Executive Assistant at Bookota.com (2010-08 – 2011-02)
A travel agency with over 60,000 hotel network worldwide
- Provided a high-level administrative support to Chief Executive Officer
- Acquired three new corporate customers
- Facilitated the process of closing two US$300,000 deals; received letter of appreciation for successful completion of the task
- Reconciled daily sales orders and cash collections
- Coordinated sales promotion activities and approved advertising documents
- Prepared sales analysis reports for regional sales managers
- Took initiative to create training programs for employees
Executive Assistant at International Fund for Houbara Conservation (IFHC) (2010-01 – 2010-07)
Abu Dhabi governmental initiative to preserve the Houbara bird in the wild
- Established the office of Director General and managed day-to-day office operations
- Prepared reports, reconciled credit cards, and managed petty cash
- Managed accounts payable and accounts receivable; monitored expenses against approved budget monitored budget and budget approvals
- Responsible for payroll including tabulation of accrued employee benefits
- Received appreciation from the Director General for facilitating the government to government agreement
Service Quality Officer at Abu Dhabi Islamic Bank (2004-12 – 2009-12)
Islamic Bank established on 20th May 1997 as a Public Joint Stock Company ADIB
- Structured bank's Corporate Standard Manual through integration of newly orchestrated processes resulting in a customer base increase by 4%
- Led internal control process re – engineering project
- Reviewed and recommended improvements for complaints management system to enhance quality policies and procedures
- Applied quality policies and procedures for to solve customer complaint resulting in the increase of customer satisfaction by 12%
- Played part in to the implementation of the recommendations issued by Internal Audit, Operational Risk, Legal and Compliance areas departments
- Continuously achieved 3 months special bonus for outstanding performance
- Awarded/recognized for recommending the process enhancing customer relations at the bank branches
