Duy Le

With over four years of experience as a dedicated Executive Assistant and Front Operation Manager, I have established a strong track record in staff management, inventory control, service excellence, and the implementation of profit-enhancing strategies. My leadership capabilities and effective communication skills have fostered a positive work environment that promotes teamwork and collaboration. My commitment to organization and attention to detail ensures the delivery of exceptional customer service.

Leveraging my extensive industry knowledge, I am adept at navigating various business challenges and steering them toward success.

FRONT HOUSE MANAGER Oct. 2022 – Jul. 2023

OKINAWA SUSHI RESTAURANT Ontario, Canada

• Supervised and established staff schedules. Planned, organized, and oversaw the restaurant's operation to provide training aligned with the business philosophy. 
• Addressed customer concerns, feedback, and special requests, resolving issues promptly to ensure customer satisfaction, leading to a 15% increase in positive reviews and a 27% decrease in negative feedback.
• Analyzed and identified the operating expenses to trim unnecessary spending and lower costs. Negotiated favorable contracts with suppliers, reducing front-of-house supplies' procurement costs by 9% annually.
• Developed a flexible seating arrangement strategy that reduced average wait times by 20% during peak hours.

ASSISTANT TO SALES DIRECTOR Oct. 2020 – Jul. 2022

SKX NUTRITION JSC Ho Chi Minh City, Vietnam

• Assisted in maintaining solid relationships with key clients, including large-scale food processors and distributors. Collaborated with the Sales Director to identify potential new clients and prepare sales pitches and proposals.
• Prepared sales contracts, purchase orders, and other transaction documentation.
• Coordinated with logistics and shipping teams to ensure timely and efficient delivery of products to clients.
• Monitored and maintained inventory levels of agricultural products, including red lentils, chickpeas, alfalfa pellets, and popcorn, to ensure product availability for timely deliveries.
• Conducted weekly and monthly sales reports, summarizing sales performance, market trends, and revenue projections for monthly and annual meetings.
• Coordinated the company's participation in agricultural trade shows and exhibitions, including booth setup, promotional material preparation, and engagement with potential clients.

ASSISTANT TO GENERAL DIRECTOR Aug. 2018 – Sept. 2020

PHAN VU INVESTMENT CORPORATION Ho Chi Minh City, Vietnam

• Received and screened all inbound telephone calls, emails, and visitors for the executive office.
• Assisted with gathering, proofreading, and review of reports, correspondence, and writings.
• Monitored, responded to, distributed, and delegated senior executives’ emails as appropriate, identifying actionable items for follow-up, and delegating as appropriate.
• Organized and maintained filing systems, including internal data collection tools; ensured accurate data.
• Prepared letters, draft emails, thank you and greeting cards, and other correspondence on behalf of the Director.
• Prepared and edited reports, presentations, and correspondence for the Executive.
• Maintained confidential files and records, adhering to strict data privacy and security protocols.
• Managed office supplies, equipment, and inventory and coordinated maintenance and repairs as needed.

EXECUTIVE ASSISTANT TO CHAIRMAN Jun. 2016 – Jul. 2018

HOA SEN GROUP Ho Chi Minh City, Vietnam

• Acted as the first point of contact for the Chairman, managing correspondence and phone calls and ensuring prompt and professional responses.
• Arranged business travel arrangements, including flight bookings, visa applications, ground transportation, and hotel reservations, optimizing efficiency and comfort for the Chairman's trips.
• Prepared meeting minutes for various meetings, seminars, and conferences, maintaining accurate discussions and action items records.
• Conducted research and analysis as directed by the Chairman, gathering relevant information and synthesizing it into comprehensive reports to support strategic decision-making.
• Managed multiple projects assigned by the Chairman, spanning diverse lines of business, community initiatives, and personal interests.
• Coordinated interrelated activities and relationships associated with these projects, ensuring effective execution.
• Assisted in the Chairman's corporate, business, and investment-related activities, including record-keeping, liaison with stakeholders, coordination of tasks and schedules, and project monitoring.

RESIDENT RELATION ASSISTANT MANAGER Jun. 2015 – May 2016

KELLY WILLIAM REALTY INC Portland, Oregon

• Collaborated closely with the resident manager to support all aspects of property management, encompassing leasing, maintenance, and rent collection processes.
• Assisted in preparing lease agreements and tenant applications, ensuring accurate and compliant documentation.
• Conducted move-in and move-out inspections, accurately documenting any damages or required repairs.
• Coordinated with maintenance teams to ensure timely repairs and property readiness for new residents.
• Assisted in preparing and distributing resident communication materials, such as newsletters and notices, keeping residents informed about property updates, community events, and important announcements.
• Maintained accurate and organized resident records, including leases, applications, and rent payment information.

POST GRADUATE CERTIFICATE: SUPPLY CHAIN MANAGEMENT

Cambrian College, Ontario, Canada June 2023

BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION: FINANCE

Washington State University, Pullman, WA May 2015