Dylan Arenas Torres

Bilingual customer service professional with 1+ years of hospitality and customer engagement experience across Toronto and Montreal markets.

Native

French speaker with fluent English and Spanish capabilities, skilled at delivering personalized service to diverse clientele. Proven track record in reservation management, guest relations, and brand representation in fast-paced environments.

First Aid

Certified through the Colombian Red Cross; Smart Serve and Customer Service certified. Strong communicator with demonstrated ability to build rapport, manage priorities, and maintain composure under pressure.

Host and Server - El Inka - 21 St Clair Ave E. Toronto, ON

(2026-08)

• Welcomed an average of 200+ guests per shift, delivering a warm, professional first impression that aligned with brand standards.
• Pre-bussed tables, refilled drinks, and assisted teammates proactively, improving overall table turn-around time by 10 minutes.
• Managed reservations using platforms like TouchBistro or Cluster, improving guest flow and seating efficiency by 15%.

Brand Ambassador - SAQ, NERDS, CONESTOGA FARMS, CROWN ROYAL, MONTELLIER - Toronto & Montréal

(2025-06 - 2026-08)

• Represent brands with professionalism and cultural awareness while interacting with customers from diverse backgrounds
• Remain composed, attentive and energetic during extended shifts and changing event conditions, demonstrating flexibility and resilience.
• Build rapport quickly through active listening, empathetic and adaptable communication while responding to different customer needs and personalities.
• Collaborate closely with event teams and supervisors to support smooth operations, follow instructions and deliver consistent customer experiences.