Kiana Rossi
Host/Server
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About
My name is Kiana Rossi, I am currently 17 years old and turning 18 in September. I have been in the customer service industry since I was fourteen. I started taking care of others at a young age, since I started babysitting around 12 years old.
As soon as I turned 14, I got a job at a small family business named “Captain C Fish And Grill”. At that job I learned many things such as how to deal with different types of customers, how to provide kind and friendly customer service, and keep calm during times of stress. I acquired many skills that helped me move onto another job that had better opportunities for my interests at a restaurant named “Sai Thai Chef”.
I am still currently working there for a few days a week and I have gained so much knowledge from this job, since I have been working here for over two years. I am applying to this job in hopes of gaining more experience in a bigger restaurant as well as with more co workers. I am going to King's University at Western, and I would like to save up more money to help pay for the cost of my tuition.
Experience
Job Experience:
Sai Thai Chef, London - Front worker
APRIL 2022- PRESENT
- Maintaining composure and politeness during busy times
- Greeted incoming customers while providing reliable and friendly customer service/ serving/ cleaning tables
- Processed sales transactions for debit, credit,and cash
- Packed orders, ensured accuracy and readiness to serve
London Eats Fish and Grill, London —General worker
JULY 2021 - JUNE 2022
- Restocked and arranged new supplies when needed
- Assured all areas of the workplace were clean and sanitized at all times
- Processed sales transactions for debit, credit,and cash
- Cleaned and maintained tables, counters, dishes, and surfaces within need
- Greeted incoming customers while providing reliable and friendly customer service
- Taking customer orders over the phone
Volunteer work:
St Martin Church, London — Helper (volunteer)
MAY 2022 - PRESENT
- Assisted and organized food preparation for fundraising events
- Served food while maintaining a clean work space around others
- Cleaned and put away tables/chairs and materials as necessary
Neighborhood homes, London — Babysitter
JANUARY 2018 - 2022
Cared and provided attention to children from ages 5-10
- Organized playful activities such as boardgames, outside sports, crafts, puzzles, and movies
- Cooked meals and prepared snacks
- Official babysitter course -2018
