Dylan Major

Account Management and Customer Supply Chain professional with experience supporting major retail accounts across Canada and the United States in wholesale apparel, consumer products, and grocery. I've supported retailers including TJX, Macy's, QVC, Cabela's, Bass Pro, Ross, Metro, Sobeys, Hy-Vee, and Fred Meyer, managing customer accounts, retail programs, product launches, inventory execution, replenishment, and retailer reporting.

My experience includes account management, wholesale merchandising, customer supply chain, retail operations, and product information management (PIM). I've worked closely with Sales, Planning, Operations, Logistics, and customers to coordinate retail programs, manage inventory, analyze reporting, support product launches, and solve day-to-day operational challenges.

Wholesale Merchandiser | Soft Fashion Accessories

Drew Brady Company | Nov 2023 – Nov 2025

• Supported licensed consumer brands across North American wholesale and retail channels, managing customer accounts, retail programs, product launches, inventory execution, and retailer requirements.
• Partnered with Sales, Planning, Operations, and customers to coordinate retailer programs, product launches, inventory, pricing, and customer requirements across major Canadian and U.S. retail accounts.
• Analyzed sell-through, SKU performance, inventory health, and retailer reporting using SPS Analytics and Microsoft Excel to support forecasting, replenishment, and inventory planning.
• Led the implementation of the Sales Layer Product Information Management (PIM) system with Microsoft Business Central, improving product data accuracy, retailer readiness, and reporting.

Founder | Multi-Channel Resale Business

NWOT | Nov 2022 – Present

• Founded and operate a multi-channel apparel resale business selling across eBay, Grailed, Poshmark, Facebook Marketplace, and other online marketplaces.
• Manage sourcing, pricing, merchandising, inventory, customer service, fulfillment, and profitability across multiple sales channels.
• Analyze market trends, pricing, and customer demand to identify buying opportunities and maximize product performance.
• Built practical experience in merchandising, inventory planning, pricing strategy, and direct-to-consumer customer relationships.

Customer Supply Chain Representative

Maple Leaf Foods | Oct 2021 – Nov 2022

• Managed customer order execution for national grocery and foodservice accounts across Canada and the United States, including Metro, Sobeys, Aldi, Hy-Vee, Fred Meyer, and more than 100 Quebec foodservice accounts.
• Coordinated allocations, inventory availability, service levels, and customer communication while resolving shortages, returns, and supply challenges.
• Partnered with Sales, Demand Planning, Logistics, Warehousing, and Production to support customer fulfillment and changing supply conditions.
• Used Power BI and Microsoft Excel to analyze demand, inventory, fill rates, and service performance to support operational planning.

Senior Manager

Stars Men's Shops | Sept 2014 – Jun 2021

• Led store operations, merchandising, inventory, staffing, and customer experience while consistently exceeding sales and performance targets.
• Built long-term customer relationships through a consultative sales approach, generating repeat business and referrals.
• Recruited, coached, and developed sales associates and tailors, improving individual performance and customer service.
• Managed daily operations using KPIs, inventory analysis, and team leadership to improve overall store performance.

Executive program in AI Coaching Challenge – Applied AI in Retail Strategy & Automation – YPO Retail Network | VJAL Institute (2025 – 2025)

Bachelor of Commerce in Retail Management – TED ROGERS SCHOOL OF MANAGEMENT, TMU (2015 – 2019)

Diploma in Fashion Arts and Business – THE BUSINESS SCHOOL, HUMBER COLLEGE (2012 – 2015)