Liju George

Retail operations professional with 14+ years of progressive, hands-on experience across high-volume hypermarkets, discount retail, and general merchandise environments spanning Canada, Saudi Arabia, Oman, and India. Brings a strong command of POS systems, cash handling, inventory control, and front-end supervision. Consistently recognized for precision in cash reconciliation, speed in stock replenishment, and the ability to sustain service quality under peak-traffic conditions.

Multilingual communicator with a track record of supporting operational efficiency and maintaining compliance with store standards.

Store Associate - Dollarama - Ajax, ON, Canada

(2026-04)

• Process 50–80+customer transactions per shift via POS system, maintaining 100% cash accuracy across all register reconciliations.
• Replenish 200+ product lines daily through merchandise receiving, shelf stocking, and backroom organization, sustaining full product availability during peak hours.
• Handle refunds, exchanges, and void transactions in full compliance with store policies — zero escalations to date.
• Support 100+ customers per shift with product location, pricing inquiries, and store navigation, contributing to a high satisfaction in-store experience.
• Maintain cleanliness, safety, and organizational standards across assigned store sections per shift.

Front-End Supervisor & Cashier - Alwafa Hypermarket - Saudi Arabia

(2024-11 - 2025-04)

• Supervised a front-end team of 8–10 cashiers across a hypermarket serving 500+ daily customers, maintaining smooth checkout throughput during peak-hour rushes.
• Reduced average customer wait time by 30% through strategic queue management and register allocation during high-traffic periods.
• Conducted daily cash balancing and EOD reconciliation across 10+ registers, achieving zero discrepancies throughout tenure.
• Resolved customer complaints involving returns, pricing disputes, and service escalations — maintaining high satisfaction scores.
• Assisted customers across departments with product location, pricing, and purchase guidance.

Sales Executive - Indus Motors Pvt. Ltd. - India

(2019-12 - 2024-10)

• Guided 30–40 customers monthly through product selection based on needs, budget, and preferences — consistently meeting monthly sales targets.
• Coordinated with service and delivery teams to ensure accurate and timely handovers, achieving a <2% return/complaint rate post-purchase.
• Maintained detailed transaction and customer interaction records for 100+ active accounts, supporting CRM accuracy and reporting.

Store Associate & Cashier - Mars International LLC - Oman

(2014-09 - 2019-11)

• Managed checkout queues for customers, maintaining efficient transaction flow across 3 registers during peak hours.
• Performed cash counting, balancing, and EOD reconciliation with 100% accuracy across all shifts — zero shortages recorded.
• Verified pricing, expiry dates, and barcode compliance for 500+ SKUs, flagging discrepancies before products reached the sales floor.

Store Associate & Cashier - Elenjickal Home Mart - India

(2010-11 - 2014-07)

• Executed inventory replenishment, stock receiving, and shelf organization across 4+ departments, ensuring planogram compliance and full shelf availability at all times.
• Processed 60–80 customer transactions daily including returns and exchanges, maintaining accurate register balances across every shift.
• Coordinated with supervisors to resolve stock shortages and operational issues, contributing to a 15% reduction in out-of-stock incidents through proactive replenishment reporting.

Higher Secondary Education - Govt. Higher Secondary School (2005) Kerala, India