Eamran Abdi

IT Analyst with 5+ years of experience supporting enterprise technology, software licensing, cybersecurity solutions, vendor relationships, procurement, and contract renewals within the Canadian federal government. Experienced in managing software maintenance and support renewals, coordinating pricing and quotations with OEMs and resellers, supporting RFQ/RFP processes, and navigating complex procurement and approval workflows. Strong ability to coordinate multiple stakeholders, manage time-sensitive renewals, resolve pricing and licensing issues, and ensure continuity of critical technology services.

Currently pursuing a Bachelor of Commerce in Business Technology Management at Athabasca University, with a strong interest in cybersecurity, enterprise software, sales operations, and customer success.

IT Analyst – Enterprise Software & Contract Renewals - SHARED SERVICES CANADA — Government of Canada - Canada

(2023-01)

Support the management and renewal of enterprise software, cybersecurity, infrastructure, and maintenance agreements within the Canadian federal government.

• Manage and coordinate enterprise software and cybersecurity renewals, working with internal stakeholders, OEMs, resellers, procurement teams, and business clients to ensure continued service and support.
• Obtain and analyze vendor pricing, quotations, ceiling prices, licensing information, and support terms for enterprise technology products.
• Coordinate renewal activities from initial vendor engagement through quotation, procurement, approvals, contract execution, and service continuity.
• Support procurement activities involving RFQs, RFPs, SLSA solicitations, statements of work, contract documentation, and P2P requisitions.
• Work directly with technology vendors and resellers to clarify product requirements, licensing quantities, support levels, pricing, contract dates, and renewal terms.
• Track contract expiration dates and proactively coordinate renewals, extensions, and temporary support arrangements to minimize the risk of service interruptions.
• Manage multiple concurrent renewal activities while maintaining accuracy across pricing, quantities, contract terms, licensing requirements, and supporting documentation.
• Collaborate with procurement, finance, IT, security, and business stakeholders to resolve issues involving pricing, invoicing, licensing, approvals, and contract requirements.
• Support enterprise cybersecurity and software portfolios including Palo Alto Networks, Broadcom/Symantec, Imperva, Thales, Trend Micro, Netskope, HPE Aruba, Veeam, OPSWAT, Rapid7, and other technology vendors.
• Prepare and review procurement documentation while ensuring requirements are aligned with internal policies, security requirements, and contractual obligations.
• Identify procurement and renewal issues and coordinate with vendors and internal teams to develop solutions that maintain customer support and business continuity.
• Maintain detailed records and documentation throughout the renewal lifecycle to support transparency, auditability, and accurate contract administration.
• Serve as a point of contact between technology vendors, procurement stakeholders, and internal clients to ensure timely resolution of renewal and support issues.
• Successfully supported multiple time-sensitive cybersecurity and enterprise software renewals, coordinating vendors and internal stakeholders to maintain uninterrupted support.
• Managed complex renewal requirements involving co-terming, temporary licenses, support extensions, end-of-life products, licensing discrepancies, and pricing issues.
• Developed strong working relationships with OEMs and resellers to obtain competitive pricing and resolve contract and licensing challenges.

IT Analyst / Computer Technician - DEPARTMENT OF NATIONAL DEFENCE — Government of Canada - Canada

(2021-02 - 2022-12)

Provided technical support and IT services within a federal government environment supporting secure and enterprise computing infrastructure.

• Provided technical support for Windows workstations and enterprise IT environments.
• Installed, configured, and maintained Windows operating systems and government-approved software.
• Troubleshot hardware, software, networking, authentication, and connectivity issues.
• Supported users through an enterprise IT ticketing environment using Assyst.
• Worked with technologies including Active Directory, Windows Server, Cisco AnyConnect, Stormshield, and secure government operating environments.
• Diagnosed technical problems and communicated solutions to users with varying levels of technical knowledge.
• Maintained strong documentation and followed government security and IT service management procedures.
• Worked within a security-sensitive environment requiring careful handling of protected information and technology assets.

Bachelor of Commerce - Business Technology Management - ATHABASCA UNIVERSITY

Computer Systems Technician Diploma - Computer Systems - ALGONQUIN COLLEGE (2020-12)