Ebenezer Obaseki

Highly motivated and diligent Senior Client Relations Analyst who strives for excellence in whatever project or assignment he is given to undertake. Skilled at managing resources, staff, and workflows to meet organizational goals, maintain budgetary control, and drive improvements in performance.

Senior Client Relations Analyst - Investors Group Wealth Management - Winnipeg, Manitoba, Canada

(2022-11)

• Assist new clients with the onboarding process, ensuring they understand how to use the company's financial products or services effectively.
• Make use of tools such as Salesforce, Trex, Sass, Microsoft excel, word, R-desktop to help to resolve daily problems.
• Efficiently made use of Microsoft teams to communicate with Team members and managers.
• Prepare weekly/monthly reports detailing client satisfaction, open issues, and service trends.
• Log all client communications, support requests, and meetings in the CRM system.
• Provide performance reports to management and suggest areas for improvement

Operations Specialist - SkipTheDishes Restaurant - Winnipeg, Manitoba, Canada

(2020-10 - 2022-11)

• Collected, analyzed, and reported on operational data to provide insights for better decision-making.
• Managed logistics, and ensured timely delivery of goods or services.
• Assisted couriers with resolving issues with live orders.
• Managed daily tasks efficiently with primary focus on problem solving.
• Made use of tools such as Zendesk, Talkbar and Liveops to help with resolve daily tasks efficiently.
• Efficiently made use of slack and teams to communicate with couriers and coworkers.

Web developer/Web Content Manager - Sync Digital Solutions - Winnipeg, Manitoba, Canada

(2020-06 - 2020-09)

• Develop and maintain websites and web applications for different clients
• Maintain constant communication with the different organizations on the progress of each phase
• Make regular use of PHP, MongoDB and .NET framework for different projects
• Manage the database with the use of SQL Servers
• Made use of Shopify to help clients build online stores

Diploma - Software Developer - Manitoba Institute of Trades and Technology (2019-01 - 2020-02)

General Science - University of Manitoba (2016-09 - 2019-12)