Senior Client Relations Analyst - Investors Group Wealth Management - Winnipeg, Manitoba, Canada
(2022-11)
- Assist new clients with the onboarding process, ensuring they understand how to use the company's financial products or services effectively.
- Make use of tools such as Salesforce, Trex, Sass, Microsoft excel, word, R-desktop to help to resolve daily problems.
- Efficiently made use of Microsoft teams to communicate with Team members and managers.
- Prepare weekly/monthly reports detailing client satisfaction, open issues, and service trends.
- Log all client communications, support requests, and meetings in the CRM system.
- Provide performance reports to management and suggest areas for improvement
Operations Specialist - SkipTheDishes Restaurant - Winnipeg, Manitoba, Canada
(2020-10 - 2022-11)
- Collected, analyzed, and reported on operational data to provide insights for better decision-making.
- Managed logistics, and ensured timely delivery of goods or services.
- Assisted couriers with resolving issues with live orders.
- Managed daily tasks efficiently with primary focus on problem solving.
- Made use of tools such as Zendesk, Talkbar and Liveops to help with resolve daily tasks efficiently.
- Efficiently made use of slack and teams to communicate with couriers and coworkers.
Web developer/Web Content Manager - Sync Digital Solutions - Winnipeg, Manitoba, Canada
(2020-06 - 2020-09)
- Develop and maintain websites and web applications for different clients
- Maintain constant communication with the different organizations on the progress of each phase
- Make regular use of PHP, MongoDB and .NET framework for different projects
- Manage the database with the use of SQL Servers
- Made use of Shopify to help clients build online stores
