Edwin Itoro

I am currently rounding up my studies in Cyber security and looking for an internship placement. I am a quick learner who has a teachable spirit, one that can work as a team player as well as independently if required to do so. I am looking forward to learning industry skills while undergoing my internship.

August 2022 – October 2023 IT Help Desk Technician (Rogers Communications Ltd)

• Resolve technical issues for users daily, improving system uptime and user satisfaction.
• Serving as the first point of contact for customers seeking technical assistance over the phone or email.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions. 
• Determining the best solution based on the issue and details provided by customers.
• Collaborate with the team to implement solutions, fostering a supportive and efficient work environment.

July 2016 – Nov 2020   IT Support

• Monitored and maintained computer systems and networks. 
• Provided support in a face-to face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
• Helped to troubleshoot systems and network problems, diagnosing and solving hardware or software faults. 
• Set up new users’ accounts and profiles and deal with password issues.
• Repairing and replacing equipment as necessary.

Diploma in Cyber Security

(Herzing College, Montreal, QC, Canada. - Oct 2023 - Jan 2025)

Bachelor of Science in Computer Science

(Delta State University, Abraka, Delta State, Nigeria. - Feb 2011 - June 2014).