Eiyé Jeff-Isima

Customer-focused and detail-oriented retail associate with strong experience delivering efficient, high-quality service in fast-paced environments. Skilled in processing transactions accurately, engaging customers using a proactive service approach, and maintaining smooth front-end operations. Known for strong interpersonal skills, reliability, and the ability to create positive customer experiences while minimizing wait times.

Sales Associate - Banana Republic

(2026)

• Engaged with customers on the sales floor by building strong connections and providing personalized assistance
• Created stylish add-on outfit suggestions in fitting rooms to enhance the customer shopping experience
• Delivered friendly and efficient service at cash while ensuring customers left with a positive experience
• Assisted customers with product recommendations, sizing, and styling support
• Maintained a neat, organized, and visually appealing store environment throughout shifts and after closing

Customer Service Associate - HUGO BOSS

(2022 - 2025)

• Proactively welcomed customers and directed them to open registers to maintain efficient front-end flow
• Processed high volumes of transactions quickly and accurately, ensuring a smooth checkout experience
• Promoted store services such as credit options, warranties, and additional products during checkout
• Managed busy periods by acknowledging waiting customers and working efficiently to reduce line times
• Handled cash, debit, and credit transactions responsibly while following all cash-handling procedures
• Resolved minor customer concerns at checkout with professionalism and a positive attitude
• Maintained a clean, organised, and safe checkout area at all times
• Followed loss prevention and security procedures to protect store assets

Retail Associate - ZARA

(2023 - 2025)

• Assisted in handling payments, organising lines, and supporting high customer traffic during events or activities
• Communicated clearly with customers to answer questions and provide guidance quickly and efficiently
• Helped manage customer flow by directing individuals and reducing congestion in busy areas
• Demonstrated patience and professionalism when dealing with multiple customers at once
• Ensured fairness and organization in high-demand situations

Volunteer - FOOD BANK

(2019 - 2025)

• Served large volumes of community members efficiently while maintaining a friendly and respectful attitude
• Organized distribution lines to improve flow and reduce waiting times
• Handled items and distributions with accuracy and fairness under pressure
• Worked collaboratively with a team to deliver smooth and effective service
• Built strong interpersonal skills through constant interaction with diverse individuals

Bachelor of Arts - Business Economics - University of Winnipeg (2027-05)