Human Resource Talent Acquisition and Policy Specialist - Canada Post-CA - CA
Policy Development & Compliance: Collaborated with HR, Labor Relations, and business stakeholders to ensure HR practices, staffing decisions, and organizational changes complied with employment legislation, collective agreements, and corporate policies. Provided guidance to managers on the interpretation and application of HR policies, procedures, and organizational standards. Supported the implementation of HR initiatives and process improvements that enhanced consistency, compliance, and operational effectiveness.
Diversity, Equity & Inclusion (DEI): Promoted equitable and inclusive hiring practices by ensuring candidate assessments were objective, competency-based, and aligned with organizational diversity and inclusion goals. Supported diverse talent acquisition strategies through outreach initiatives, networking events, and community engagement activities. Partnered with hiring managers to identify transferable skills and broaden candidate pools, fostering inclusive recruitment practices.
Training & Facilitation: Delivered guidance and training to hiring managers on recruitment processes, interview techniques, candidate assessment, and staffing best practices. Facilitated know
Human Resource Lead Specialist; SAP Organizational Maintenance - Canada Post-CA - CA
- Prepares interview documentation and validates with hiring manager to ensure questions are related to job responsibilities. Conducts interviews with hiring managers resulting in excellent candidate experiences. Follows up with candidate regardless of outcome and ensures candidates maintains a favourable impression of CPC.
- Plans, recruits, assesses and hires candidates for jobs in specialized or strategic areas while ensuring consistency in high standards to ensure Canada Post retains employees that will meet the business needs.
- Ensures staffing actions are accurately reflected in applicant tracking system and SAP in a timely fashion to ensure data integrity, and avoid any negative impacts on employees.
- Maintains a network of internal and external contacts to regularly benchmark and remain current on demographics, future trends and developments related to government standards, industry practices, legislation, guidelines and programs related to HR. Collaborates with various stakeholders across provinces, time zones. Participates in external networking events, associations and career fairs to promote CPC brand.
- Works with the hiring manager to identify a profile for a successful candidate in order to initiate a recruitment plan. Connects candidate's transferrable knowledge, skills and abilities with job requirements to identify potential candidates that can be successful in a role.
- Develops and implements recruitment strategies including headhunting from competitors, leveraging social media, participating in job fairs etc. Sources both active and passive candidates with the intent on identifying, connecting and recruiting the best talent.
Access HR - Canada Post Ottawa - Ottawa, CA
- Addressed employee relations matters, ensuring adherence to labor laws and collective agreements (PSAC, APOC, CPAA, CUPW).
- Investigated and processed HR transactions, working closely with payroll to ensure data accuracy and consistency in compliance.
- Validated the bi-weekly payroll, reviews anomalies and ensures corrections are made prior to releasing the payroll; performs an examination and reconciliation of the pay close results; coordinates efforts of all parties to resolve and close pay to ensure minimal impact on employees; escalates issues and provides course of action to the Manager.
- Responded to HR inquiries and coordinated with internal teams to resolve issues, facilitating a smooth HR workflow.
Bilingual Customer Service Agent - MBNA Credit Cards (Digital bank) - Ottawa, CA
- Partnered with senior leadership to design and launch employee engagement programs, increasing employee retention by 25% and fostering a positive organizational culture.
- Provided legendary, courteous, efficient, and professional customer service to ensure inquiries, sales, and issues are managed promptly and effectively under all conditions.
- Build rapport with customers via phone conversations to understand and meet their current and future needs, proactively providing them with information/guidance on products and services that suit their needs.
- Delivered high-quality customer service and built rapport with clients while ensuring compliance with security and authentication procedures.
- Implemented a digital employee records management system, improving document retrieval times by 50% and ensuring compliance with data protection regulations
Credit cards; Customer Service Representative - Tesco Bank - Scotland, UK
- Adapted to the work culture and ethics while interacting with business clients.
- Handled customer objections and complaints professionally and empathetically based on the company's policies and procedures.
- Organized and managed my time effectively and consistently adhered to my work schedule even while working under pressure. Contributed to reduce calls in the queue and wait times while maintaining a 90% average on overall compliance and 95% in Call Quality every month
Credit Insurance; Bilingual Adviser - RBC Mississauga - Mississauga, CA
- On-boarded newly hired customer service staff and organized and delivered training sessions.
- Acted as a Subject Matter expert and provided continuous support and coaching to my colleagues.
- Supported customer service teams, provided feedback and coaching, and handled escalations effectively.
- Supported four customer service teams daily and handled client escalations from each team.
