Elham Khabazian

Strategic Project Management Professional with a proven track record leading large-scale healthcare, retail IT transformation projects. Expert in enterprise process optimization, IT/Business Operations and Organizational Change Management. Skilled in Agile and Waterfall Project delivery, risk mitigation, stakeholder alignment, and driving digital adoption across complex organizations.

Recognized for delivering sustainable business outcomes, optimizing performance, and guiding cross-functional teams to exceed operational and strategic goals.

HealthTech Strategist at Slate Strategies (2025-01 – Present)

• Drive business development for UniDoc Health Technologies, generating and developing qualified healthcare and pharmacy sector opportunities across Canada and the U.S.
• Leverage professional networks to create strategic introductions and support end-to-end sales cycle activities, including client engagement, meetings, and follow-ups.
• Collaborate with internal teams to align outreach strategy, support proposal development, and advance opportunities toward closure.

Pharmacy Account Manager at DeliveryEase (2024-01 – 2025-01)

• Drove revenue growth by expanding Canadian partnerships and executing targeted go-to-market strategies aligned with executive priorities, increasing client acquisition and engagement.
• Built and managed a strong sales pipeline by developing strategic relationships with key stakeholders, consistently identifying upsell and cross-sell opportunities to grow account value.
• Led end-to-end client engagements—from prospecting to deal execution—by aligning customer needs with product solutions, accelerating adoption and delivering measurable business outcomes.

Business Transformation Consultant at Kalo Health Solutions (2022-01 – 2024-01)

• Improved Operational and workflow efficiencies by 15% by delivering a digital optimization roadmap
• Improved decision-making speed by 30% by establishing KPI and governance frameworks, resulting in stronger accountability and clearer project control
• Generated multi-million-dollar annual savings by optimizing end-to-end workflows, resulting in improved service delivery across healthcare and retail environments

Project Manager at Shoppers Drug Mart / Loblaw Companies (2019-01 – 2022-01)

• Scaled prescription processing from 75 to 20,000+ per day by leading an enterprise $20M+ Centralized Refill Solution project, resulting in continuity of care during COVID-19 and improved throughput.
• Improved prescription turnaround time by 35% by standardizing processes across 1,300+ pharmacies, resulting in higher operational consistency and efficiency.
• Delivered on time and within budget by leading cross-functional IT, vendor, and operations teams through planning, UAT, implementation, and stabilization, resulting in successful enterprise deployment.
• Improved executive readiness by tracking milestones and critical-path risks, resulting in stronger Go/No-Go decision support and transparent reporting.

Project Manager & Senior Business Analyst at Rexall Pharma Plus (2018-01 – 2019-01)

• Improved cross-department collaboration by 25% by delivering structured project reporting and stakeholder updates, resulting in smoother execution
• Improved patient experience by executing a multi-phase initiative focused on service flow, resulting in reduced average wait times
• Increased operational efficiency by designing and launching a digital workflow model, resulting in improved labour allocation and operating cost savings

Progressive Leadership Roles at Shoppers Drug Mart / Loblaw Companies (2006-01 – 2018-01)

Advanced through multiple roles across project management, service delivery, business analysis, and change leadership, driving large-scale healthcare and enterprise technology initiatives across Canada. Management and contributed to Pharmacy IT projects exceeding $100M in value, including national eHealth deployments, digital workflow transformations, and enterprise system rollouts, consistently improving operational performance, compliance, and user adoption.

• Directed a $15M+ Office 365 migration across 1,300+ locations, achieving 95% adoption within six months and reducing IT support tickets by 20% through effective change management and user enablement strategies.
• Delivered measurable operational improvements by redesigning service delivery and incident management processes, increasing SLA adherence by 25% and reducing resolution times. Played a key role in launching the Patient Contact Centre in under three months, onboarding 120+ healthcare professionals, and medication adherence.
• Led national pharmacy system rollouts, acquisitions, and operational transitions, implementing automation technologies that reduced prescription errors by 22%. Developed training programs and SOPs that accelerated onboarding by 30% and enhanced regulatory compliance.
• Recognized for bridging business and technology, leading to decreased pharmacy incidents by 27%

Bachelor of Arts in Psychology – York University

Diploma in Human Resources Management – Canadian College of Business, Science & Technology