Eli Portillo

Experienced professional with a strong background in customer service, team leadership, and personnel training. Skilled in managing high-volume operations, translating between English and Spanish, and resolving complex customer issues. Able to work independently or as part of a collaborative team with strong attention to detail and organizational abilities.

Inbound Call Center Supervisor at Alliance ICommunications (2010-01 – 2013-12)

• Managed over 80 call center agents
• Coached agents on productivity and quality
• Trained and helped launch eight campaigns
• Translate documents from English to Spanish
• Resolved escalated matters
• Schedule staff-based call flow

Server and Bartender at El Amanecer Restaurant (2004-01 – 2008-12)

• Provided food and drink orders in a timely efficient manner
• Cleared tables and organized seating of customers

Construction Laborer at Bronenco Construction (2002-01 – 2003-12)

• Performed demolition and renovation
• Worked as a bricklayer
• Installed insulation

Canvasser and Receptionist at Ds-Max (2001-01 – 2002-12)

• Visited door to door to solicit financial support for charitable organizations
• Managed canvasing routes for door-to-door staff
• Assisted in counting and depositing of collected funds
• Schedule appointments with clients and agents

Outbound Sells Representative at National Card Services (1999-01 – 2001-12)

• Sold credit solution packages via cold calling
• Trained agents in sales pitch and tactics
• Listened to live calls to ensure quality of service

Police Foundation in Police Foundation – Everest College (2009-12)

Reiki level 1 and 2 in Reiki – Heaven Scent (2004-12)

Relaxation Massage Therapy in Relaxation Massage Therapy – Graton College (2004-12)

OAC Graduate – Westminster Secondary School (2001-12)