Elizabeth Clare

Successful completion of a Community College Diploma Program in Social Service Work 7+ years of experience working in a social service environment supporting and case managing persons with psycho/social/physical, educational, emotional, and environmental barriers with a focus on casemanagement, initiating community referrals, collaboration with community supports, and conflict management 3+ years managing conflict issues and providing additional supports to residents experiencing and/or at-risk of homelessness and exceptional circumstances 4+ years experience working in complex data systems such as SharePoint, Social Assistance Management System, eDocs, and Homeless Individuals and Families Information System Computer literacy in MS Office software applications including word processing, Visio, spread sheet and database applications Excellent interpersonal skills and ability to connect with a range of internal and external partners while focusing on fostering collaborative work relationships Ability to travel to multiple offsite locations across the Region, in a timely and efficient manner Valid Ontario Class “G” drivers’ licence and reliable vehicle for use on corporate business Satisfactory Police Criminal Background Check Ability and experience working in physically demanding, diverse or challenging working conditions with flexible work hours including occasional evenings and weekends

Outreach Services - Regional Municipality of York

(2021-04)

• Conducting Interviews with applicants to assess and determine their eligibility for income support programs, including Housing Stability Program and Homelessness Prevention Program
• Liaising with Divisional programs and community agency partners involved regarding the implementation of program initiatives, program policies, program review, and desired program outcomes
• Developing and maintaining positive and cooperative partnerships with enforcement agencies, community agencies, federal/provincial agencies, and other service providers
• Supporting and case managing persons with psycho/social/physical, educational, emotional, and environmental barriers with a focus on casemanagement, initiating community referrals, collaboration with community supports, and conflict management
• Developing and implementing procedures and conducting program evaluations to enhance service delivery for clients in collaboration with community partners
• Supporting planning committees and working groups in the development of strategic plans
• Maintaining records to track, monitor and report payment information to administrative support staff to ensure accuracy and reconciliation of financial/budgeting records – i.e., gift cards, transportation accounts, Program funds, Motel Program expenditures
• Supported case-planning with clients using participation agreements and service planning, and makes referrals to internal and community agencies as required
• Responsible for operating the Emergency Housing Expansion Program for York Region’s Cold Weather Response Plan, and operating and coordinating the Hotel-Based Interim Accommodation and Support site for York Regions Refugee Response
• Receiving, collecting, and analyzing data and information to ensure data quality and integrity for Policy team and departmental reports, and departmental management’s Commissioner reports
• Completing daily documentation related to administrative work, creating job aid and policy documents, statistical reports, and critical incident reports to support department management and community partners operations
• Resolving complex issues that service providers face operating in a highly political environment

Housing Stability Program - Regional Municipality of York

(2025-02 - 2026-03)

• Conducting Interviews with applicants to assess and determine their eligibility for income support programs, including Housing Stability Program and Homelessness Prevention Program
• Approving and issuing benefits, and distributing financial payments via Cheque and EFT on behalf of customers
• Determined allowance amounts and benefits available to eligible applicants such as Last Month’s Rent, Utility Arrears, Household Start-up funds, and Rental Arrears
• Supporting and case managing persons with psycho/social/physical, educational, emotional, and environmental barriers with a focus on casemanagement, initiating community referrals, collaboration with community supports, and conflict management
• Supporting case-planning using interviews, screening, assessment, service planning activities, referrals to appropriate employment, multi-disciplinary team meetings or community resources, and regular follow-ups
• Extensive knowledge of homelessness community services and social services across Dufferin County including those specific to the populations served i.e., 2SLGBTQIA+ supports, Afro-Canadian supports, Newcomers services
• Maintaining records to track, monitor and report payment information to administrative support staff to ensure accuracy and reconciliation of financial/budgeting records – i.e. Program funds

Program Service Caseworker - Transitional Shelter

(2020-05 - 2021-04)

• Supporting and case managing persons with psycho/social/physical, educational, emotional, and environmental barriers with a focus on casemanagement, initiating community referrals, collaboration with community supports, and conflict management
• Support the production and commencement of individualized Harm Reduction plans

SSW 2nd YEAR Placement - Sutton Youth Services

(2019-09 - 2020-04)

• Supporting and case managing persons with psycho/social/physical, educational, emotional, and environmental barriers with a focus on casemanagement, initiating community referrals, collaboration with community supports, and conflict management
• Experience developing, implementing, and facilitating peer support programs for at-risk youth during internships
• Program planning and facilitation with a focus on including life stabilizations, harm reduction and health, and diversity and inclusion
• Working collaboratively as part of a wrap-around support team for youth at-risk/experiencing homelessness
• Assisting with grant writing and funding proposals

Social Service Work Program - Seneca College (2015-09 - 2020-04)