Giorgio Armani - Armani Exchange Merchandise Flow Manager Mississauga, ON
Nov 2023 - Current
- Managed end-to-end product flow, ensuring timely distribution, replenishment, and inventory accuracy across multiple channels
- Implemented strategic inventory practices, improving turnover rates and reducing overstock.
- Collaborated with purchasing, logistics, and store operations teams to enhance supply chain effectiveness.
- Conducted trend analysis and demand forecasting to optimize stock levels.
- Developed policies and procedures for inventory control, ensuring compliance and seamless stockroom operations.
- Mentored and trained staff on merchandise handling, fostering a collaborative and high-performing team environment.
- Led regular cycle counts, audits, and investigations to address discrepancies between physical and system inventories.
- Maintained an active leadership presence on the sales floor and inspiring a strong sales culture, on an as needed basis.
Giorgio Armani - Holt Renfrew Mississauga, ON
Luxury Retail Client Advisor Sept 2020 - Nov 2023
- Delivered personalized customer experiences through in-depth product knowledge and client relationship management.
- Consistently achieved and exceeded individual and store sales goals.
- Provided tailored fashion advice aligned with the latest trends, enhancing customer satisfaction and retention.
- Managed shipping, receiving, and stockroom organization in line with luxury retail standards.
- Assisted the visual merchandising manager, ensuring brand standards were met across displays and product arrangements.
- Assisted in onboarding and training new employees, promoting continuous learning and development within the team.
- Built strong customer relationships, interacted with diverse nationalities and personalities, while prioritizing customer comfort.
- Provided excellent product knowledge, building strong relationships and ensuring the brands are represented in the concession world and influencing the sales teams on driving sales.
Massimo Dutti Mississauga, ON
Head Cashier Nov 2018 - Sept 2020
- Promoted to Head Cashier within one year for excellent performance and leadership.
- Managed store operations during the absence of the store manager, overseeing staff and ensuring operational efficiency.
- Supervised cashier team, trained employees on POS systems, and implemented time management best practices.
- Performed opening and closing duties, including balancing tills and reconciling discrepancies.
- Handled customer transactions, returns, and complaints while maintaining high levels of satisfaction.
- Provided excellent customer service, handled cash transactions and assisted customers with various needs.
- Managed shipping, receiving, and stockroom organization in line with company policies.
Roots Canada Ltd Toronto, ON
Sales Associate Sept 2017 - Jan 2018
- Provided exceptional customer service experience by greeting, listening, and advising customers,
exceeding their needs, demonstrating excellent product knowledge.
- Handled cash transactions and assisted customers with various needs.
- Demonstrated skills in fitting room management, and stock handling.
Ministry of Transportation - Provincial Government Limeira, Brazil
Technical Director III Jul 2007 to Apr 2017
- Promoted to Technical Director III in December 2012, managed nearly 100 employees as immediate supervisor, overseeing their tasks.
- Led cross-functional teams to implement transportation policies and improve service delivery across the province.
- Managed contracts with third-party vendors, ensuring compliance with government regulations.
- Advised senior government officials with data-driven insights to enhance transportation efficiency.
- Conducted regular staff training sessions, including live transmissions for remote employees.
- Collaborated with municipalities, industry partners, and advocacy groups, to build consensus on transportation policies and projects.
- Led monthly meetings with staff and management, as well as public departments to enhance service quality.
- Provided strategic leadership in the formulation and implementation of transportation policies,
programs, and initiatives.
- Lead interdepartmental collaborations to address transportation challenges, improve connectivity,
and enhance overall efficiency.
- Managed day-to-day operations and provided leadership to a team of professionals responsible for project execution, regulatory compliance, and public outreach.
- Conducted in-depth policy analysis, research, and impact assessments to support evidence-based decision-making.
Microlins Language School Limeira, Brazil
English Teacher ESL Jan 2012 - Jul 2013
- Developed and delivered ESL curriculum tailored to students' proficiency levels and learning goals.
- Maximized student engagement through interactive lessons, oral presentations, and assessments.
- Incorporated multimedia tools (e.g., videos and podcasts) to enhance learning outcomes.
- Monitored and tracked students' progress, adjusting lesson plans to meet their evolving needs.
