Emma Vaillancourt

Energetic and personable, results-oriented professional with a proven track record at Farmboy, excelling in customer engagement and problem-solving. Exceptional customer service and teamwork skills to significantly enhance customer loyalty and sales. Known for fostering strong relationships and creating personalized shopping experiences, demonstrating a unique blend of interpersonal and organizational abilities.

Cashier at Farmboy (2025-03 – Present)

• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Processed cash, credit, and debit transactions accurately to maintain sales efficiency.
• Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
• Provided positive first impressions to welcoming existing, new, and potential customers.
• Built strong relationships with customers that helped encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues, while maintaining a calm and reassuring presence.
• Provided backup support for other departments such as bakery when needed, showcasing versatility within the retail environment.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Participated in the Make Happy Tummies campaign, leading in donations.
• Fostered brand loyalty ensuring to empathize the uniqueness of each store.
• Known for friendly, helpful and efficient service.

Sales Associate at Sport Chek Leaside (2021-12 – 2025-10)

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Printed labels, packaged boxes, to secure them safely for transport.

Babysitter at Sole Proprietorship (2022-02 – 2025-02)

• Adapted to children's moods and needs to provide emotional support.
• Organized fun activities and games to keep children engaged and entertained.
• Followed specific guidelines from parents regarding children's routines and preferences.
• Developed routines to help children feel secure and comfortable.
• Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
• Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
• Built lasting bonds with the families I worked with through excellent communication skills which led me being recommended amongst friends.
• Offered emotional support by actively listening to children's concerns and responding empathetically while fostering their problem-solving abilities.
• Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.

Tutoring at Sole Proprietorship (2024-07 – 2024-09)

• Supported students' academic progress through one-on-one tutoring and homework assistance.
• Tracked learning progress to optimize tutoring methods and help students achieve goals.
• Boosted overall student performance with targeted instructional feedback and individualized tutoring sessions.
• Offered one-on-one tutoring to improve student classroom performance.
• Maintained detailed records of tutoring sessions, noting strategies used and areas for future improvement.
• Improved student reading comprehension by using engaging texts and interactive activities during tutoring sessions.
• Increased student comprehension by providing personalized tutoring and support in various subjects.
• Supported students' academic growth through individualized tutoring sessions and regular office hours availability.
• Boosted students' confidence and academic performance through personalized tutoring sessions.
• Fostered love for learning with engaging and innovative tutoring approaches.

Bachelors in Education in Special Education – Ontario Tech University (2026-04)

High School Diploma – Leaside High School (2022-06)