Emmanuel Houman
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About
Ambitious and dependable 23-year-old currently pursuing a Bachelor of Laws at university in Hamilton, Ontario. I bring a strong foundation in communication, organization, and problem-solving — skills sharpened through both academic study and hands-on work experience. I am a fast learner who adapts quickly to new environments, consistently shows up with a positive attitude, and takes ownership of every task given to me.
Whether working independently or as part of a team, I always aim to deliver above expectations.
Experience
Customer Service Representative at Walmart Canada (2023-05 – 2023-08)
- Delivered outstanding service to 100+ customers daily across busy store departments, resolving complaints and inquiries on the spot
- Recognized multiple times by floor supervisors for maintaining composure and professionalism during high-traffic periods
- Operated POS systems, processed transactions and returns accurately, and supported loss-prevention protocols
- Mentored 2 new hires on store procedures, customer interaction standards, and shift expectations
Crew Member & Shift Lead at Tim Hortons (2022-09 – 2023-04)
- Delivered fast, accurate service during peak morning and lunch rushes in one of the highest-volume locations in Hamilton
- Promoted to Shift Lead within 4 months — coordinated a team of 6, delegated tasks, and ensured smooth operations
- Upheld strict health, safety, and cleanliness standards in compliance with Ontario Food Safety regulations at all times
- Handled cash management and end-of-day reports, maintaining 100% accuracy across all shifts supervised
Administrative & Office Assistant at Hamilton Community Services (2022-01 – 2022-04)
- Served as the first point of contact for visitors and incoming calls — managing 50+ daily interactions with professionalism and efficiency
- Organized and maintained both physical and digital filing systems, improving document retrieval time by an estimated 30%
- Prepared internal correspondence, formatted reports, and supported senior staff with day-to-day administrative needs
- Assisted in coordinating community events: scheduling volunteers, preparing materials, and liaising between departments
Education
Bachelor of Laws (LLB) in Law – University (2022-09 – 2026-05)
