Seneca Polytechnic, Toronto, ON — Support Services Officer Sr.
AUGUST 2022 – PRESENT
- Created and maintained online self-serve portal consisting of 1200+ KB articles.
- Created and maintained help chatbot answers and utterances.
Across U-hub, Markham, ON — Technical Communicator, Youth Program Assistant
FEBRUARY 2022 – JULY 2022
- Created written user guides and video tutorials on hardware and software setup.
- Edited and proofread documents.
- Photographed and documented activities and programs.
- Supervised participant safety at in-person activities and programs.
Cherry Hill Programs, Toronto, ON — Photographer, Local Manager
NOVEMBER 2021 – DECEMBER 2021
- Posed and photographed guests, including families and children.
- Sold printed photos to guests and managed point-of-sale system.
- Managed employee timesheets and scheduling, and addressed employee issues.
- Opened and closed the photo set, and made nightly bank deposits.
Mon Sheong Foundation, Richmond Hill, ON — Marketing Assistant (Internship)
JANUARY 2021 – APRIL 2021
- Created press releases, marketing material, social media posts, scripts for public announcements, emails, website content, and public relations.
- Transcribed and added subtitles to YouTube videos using YouTube Studio.
- Created fillable PDF forms using Adobe Acrobat.
Canada’s Wonderland, Vaughan, ON — Ride Operator
MAY 2018 – SEPTEMBER 2019
- Opened, closed, monitored, and operated rides and ensured rider safety.
- Assisted guests with directions, lost items, and other inquiries.
- Worked collaboratively as a team player.
- Maintained a positive attitude even on hot, busy days.
Cranberry Resort, Collingwood, ON — Summer Day Camp Counsellor JULY 2017 – SEPTEMBER 2017
- Planned, organized, delivered, and supervised activities.
