Enoch Leung

Technical Writer with a Graduate Certificate in Technical Communication from Seneca Polytechnic.

Seneca Polytechnic, Toronto, ON — Support Services Officer Sr.

AUGUST 2022 – PRESENT

• Created and maintained online self-serve portal consisting of 1200+ KB articles.
• Created and maintained help chatbot answers and utterances.

FEBRUARY 2022 – JULY 2022

• Created written user guides and video tutorials on hardware and software setup.
• Edited and proofread documents.
• Photographed and documented activities and programs.
• Supervised participant safety at in-person activities and programs.

NOVEMBER 2021 – DECEMBER 2021

• Posed and photographed guests, including families and children.
• Sold printed photos to guests and managed point-of-sale system.
• Managed employee timesheets and scheduling, and addressed employee issues.
• Opened and closed the photo set, and made nightly bank deposits.

JANUARY 2021 – APRIL 2021

• Created press releases, marketing material, social media posts, scripts for public announcements, emails, website content, and public relations.
• Transcribed and added subtitles to YouTube videos using YouTube Studio.
• Created fillable PDF forms using Adobe Acrobat.

MAY 2018 – SEPTEMBER 2019

• Opened, closed, monitored, and operated rides and ensured rider safety.
• Assisted guests with directions, lost items, and other inquiries.
• Worked collaboratively as a team player.
• Maintained a positive attitude even on hot, busy days.

• Planned, organized, delivered, and supervised activities.

Seneca Polytechnic — Graduate Certificate Technical Communication

MAY 2020 – APRIL 2021

• Created a user guide for a real-world program using Adobe FrameMaker.
• Worked in a virtual scrum work environment.
• Conducted a content inventory and audit of a website.
• Completed a work term in the field.

SEPTEMBER 2016 – APRIL 2020

• Dean’s List Recipient at the Faculty of Arts.

SEPTEMBER 2012 – JUNE 2016

• Recipient of the Ontario Scholar Award and Personal Fitness Award.