Contract Business Systems Analyst at Deloitte (2022-01 – Present)
Senior Business Systems Analyst at Workplace Safety & Insurance Board (WSIB) (2025-01 – Present)
Guidewire ClaimCenter Cloud transformation, workers' compensation claims
- Owned requirements for wage-loss benefit administration on a Guidewire ClaimCenter Cloud implementation, including benefit period management, long-term rate processing, tax treatment in benefit calculations, postinjury earnings, and role-based permissions. Facilitated SME elaboration sessions and authored user stories, acceptance criteria, and business rules.
- Elaborated requirements across two delivery pods, Case Management and Benefits Payment, and specialty domains including Appeals, Access, Return-to-Work, Survivors, and Health Care & Rehabilitation; redeployed across workstreams to stabilize at-risk deliverables, rapidly absorbing domain context and closing open SME, development, and integration issues.
- Built epics with BRD traceability across the specialty domains, performing gap-fit analysis to classify each as out-of-the-box, configuration, or custom.
- Took over a departing BA's benefits payment scope mid-delivery, reconciling elaboration decisions against earnings epics and stories originally authored, and capturing institutional knowledge of complex benefit calculation logic.
- Authored test case evidence with requirement traceability covering earnings capture, calculations, validations, tax treatment, and permissions. Executed testing, raised calculation and build defects, led SME acceptance walkthroughs, and ran testing directly when QA testers lacked environment access.
Senior BSA / QA Analyst at Definity Financial Corporation (2024-01 – 2025-12)
Guidewire ClaimCenter enhancements, personal lines claims
- Led requirements elicitation for Guidewire ClaimCenter enhancements across personal lines claims, translating operational pain points into business requirements, functional specifications, and implementation-ready user stories.
- Performed gap-fit analysis against Guidewire out-of-the-box capabilities, recommending configuration-first solutions and assessing customization trade-offs.
- Served as both BSA and QA Analyst, designing and executing SIT/UAT test cases, coordinating business testing, and triaging defects through resolution and regression.
Lead Business Systems Analyst at Saskatchewan Government Insurance (SGI) (2022-01 – 2024-12)
Guidewire ClaimCenter-integrated Medical Vendor Portal, Saskatchewan Auto Fund injury claims
- Led business analysis for a custom Guidewire ClaimCenter-integrated Medical Vendor Portal, translating Saskatchewan Auto Fund rules into automated treatment eligibility, invoicing, and payment logic.
- Owned end-to-end requirements across vendor onboarding, claim eligibility, treatment authorization, invoice submission, automated payments, and ClaimCenter financial integration.
- Designed the pay rate management model and defined API integrations, data mappings, validation, error handling, retry, and reconciliation requirements between the portal and ClaimCenter.
Director of Consignments & Operations at 888 Auctions (2018-01 – 2022-12)
- Directed end-to-end consignment and auction operations, including valuation, contracting, sale execution, logistics, and post-sale settlement, across 24 auctions per year.
- Managed a consignment and cataloguing team overseeing negotiations, commission structures, and payment reconciliation.
- Redesigned operational workflows and defined system, data, and reconciliation requirements across auction, bidding, and payment platforms.
Art Consultant (Catalogue Specialist) at 888 Auctions (2014-01 – 2018-12)
- Researched, valued, and catalogued fine and decorative art, performing provenance, condition, and comparable-sales analysis to support estimates and reserves.
- Managed catalogue data and advised consignors and buyers on valuation, market conditions, and sale strategy throughout the consignment lifecycle.
