Eva Lam

Professional who seeks to facilitate positive and personalized customer interactions, exceeding 25 years of customer service and client management roles. Remains organized and productive independently as well as thrives in team-driven situations. Enabled to contribute to overall company and department success.

Production Line Worker at AOC Beauty Laboratory (2025-11 – 2025-02)

• Ensuring that products are filled, capped, labelled, and packaged with high accuracy
• Noted instructions, methods, and importance of consistency during processes
• Remained detail-oriented to ensure regular and repeated results
• Followed strictly enforced Good Manufacturing Practices (GMP), hygiene, and safety protocols to ensure product quality and compliance with regulations
• Conducted visual inspection, identified defects and inconsistencies while maintaining a clean, organised work area
• Met daily targets and remained highly productive post-target

Program Manager, Client Care Specialist at Tendercare Living Centre (2024-03 – 2024-11)

• Planned an excess of 30 monthly programs to allow for a beneficial, fulfilling and nurturing time of recreation
• Tailored activities to abilities, values, interests, past experiences, and social needs of residents
• Executed programs with high effectiveness, detail-orientation and respected leadership skills
• Managed schedules, inventory of supplies, and monthly budgets with accuracy while maintaining role within recreational programming
• Daily collaboration with Registered Nurses to monitor behaviours and conditions, and note inconsistencies
• Lead and supported staff members and volunteers in daily operations and roles
• Provided 1:1 intensive programs for residents with Dementia, Alzheimer's Disease and Parkinson's Disease
• Increased participation through creative personal activities leading to high client and family satisfaction and positive feedback

Client Recreation Support at Tendercare Living Centre (2005-12 – 2024-11)

• Thrives in a fast pace environment with continuous communication between various departments, team members, tasks, and level of resident needs
• Highly collaborative in team-driven tasks, and meeting long term goals of the department
• Met operational goals, targets, and client satisfaction consistently with a track record of positive feedback
• Communicates to several team members, residents and families in a professional, personable, and accurate manner
• Demonstrates exceptional attention to detail, accuracy, and confidentiality while managing client records, medications lists, and daily logs and reports
• Maneuvers interactions with complex residents in a professional, calm and clear manner-allowing for mutual understanding
• Maintained an organized and task driven space, allowing for coverage to understand the workflow
• Recognized for outstanding reliability, punctuality, and work ethic by fellow team members, residents, and families
• Allowed for 19 years of high quality customer service experience

Educational Assistant at York Region District School Board (2004-12 – 2009-11)

• Provided intensive support for special needs elementary and secondary school students through 1:1 interaction catered to the specific case
• Displayed continued professionalism while allowing for friendliness to be noted in each interaction
• Developed strategic daily tools to allow for students with complex needs to thrive (Complex needs include Autism, Dual Diagnosis, Learning Disabilities and Attention Deficit Disorder)
• Communicated with teachers to allow for mutual understandings of goals within the classroom for students and development

Certificate of Activation in Techniques in Gerontology – Centennial College, Toronto, Ontario (2005)

High School Diploma – Hong Kong (1983)