Scarborough Health Network (SHN)
Supply Cart Specialist - January 2023 - Present
- Collaborate with clinical staff to redesign supply rooms to optimize inventory rotation
- Improve operations by working with department leadership on product standardization projects to optimize supply chain expenditures, targeting a 15% reduction in supply chain expenditures over the next fiscal year while maintaining quality standards
- Assist in inventory management to achieve a 95% accuracy rate in inventory counts and implement systems to reduce stockouts by 50% within three months
Key Accomplishment:
- Collaborated with a small team to develop and implement a supply chart for a new urgent care center within a tight 72-hour window, ensuring seamless operations from day one
Royal Bank of Canada (RBC) – Summer Student Program
Operations Officer – 2022
- Managed and optimized workflow coordination among team members, ensuring seamless task delegation and efficient allocation of resources to meet operational objectives
- Reviewed client files processed by team members for accuracy and completeness
- Provided team support and guidance when requested
Operations Agent - 2019 - 2021
- Coordinated personal mortgage payouts with client lawyers to facilitate smooth and timely transactions, ensuring all legal and financial requirements were met
- Maintained accountability for credit card maintenance, meticulously validating client information and processing all necessary documentation for credit card changes in compliance with regulatory standards
- Conducted thorough client information verifications through a combination of inbound and outbound phone calls and online verification procedures, ensuring data accuracy and security
- Collaborated closely with team members to effectively manage work volumes, fostering a cohesive and efficient operational environment
Key Accomplishment:
- Consistently achieved daily processing targets
- Participated on the Diversity and Inclusion Committee and delivered peer presentation to encourage a culture of empowerment and inspiration in the workplace
Scarborough Health Network (SHN)
Vaccine Clinic Screener - November 2020 – April 2021
- Assisted with the set-up of the provincial COVAX appointment booking tool at one of first vaccination clinics in the GTA
- Accountable for the check-in and check-out processes within the clinic, ensuring seamless and efficient patient experiences from arrival to departure. This involved coordinating patient arrivals, verifying appointments, collecting necessary information, and facilitating timely check-out procedures, while also addressing any concerns or inquiries to uphold high standards of customer service and satisfaction
- Top of Form
- Bottom of Form
- Transferred all patient information related to vaccination at Long-term Care homes to ensure completeness and accuracy of provincial database
- Ensured appropriate documentation, including consent forms have been completed
Key Accomplishment:
- Highly trusted team member responsible for training new employees in a rapidly changing environment during the peak of COVID
