Deskside SUpport
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As part of the deskside support at Suncor, I was mainly responsible of working and managing the IT Café. I assisted both on site and remote clients with their IT concerns, while documenting every detail in multiple management and ticketing systems like, ServiceNow, Active Roles, Microsoft Endpoint Manager, and SCCM. I also took great pride in ensuring positive overall customer experience.
As part of the deskside support at Suncor, I was mainly responsible of working and managing the IT Café. I assisted both on site and remote clients with their IT concerns, while documenting every detail in multiple management and ticketing systems like, ServiceNow, Active Roles, Microsoft Endpoint Manager, and SCCM. I also took great pride in ensuring positive overall customer experience.
IT TECHNICIAN, COMPUTER UPGRADING SPECIALISTS
Calgary, AB
April 2022 ( 2 Week Contract )
ASSET MANAGER, WEST JET
Calgary, AB
As part of the asset managing team, I made sure that all onboarding WestJet agents are provided with the right updated devices ( workstations & peripherals ) that they need. It was also my responsibility to keep the asset inventory updated, whether it was assets being deployed or returned. I also helped in the day to day troubleshooting of on-site incidents.
SEPTEMBER 2019 – MAY 2021
