February 2015 - April 2020
Store In Charge
Gulf Greetings General Trading LLC, Dubai , United Arab Emirates
- Tracked store inventory and ordered new products to prevent shortages.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Checked incoming materials for quality and quantity against invoices, purchase orders, packing slips and other documents.
- Established an efficient inventory management system to maximize sales and reduce costs.
- Created weekly staff rosters.
- Assist the sales team to reach the monthly sales target.
- Trained newly hired staff.
- Handling cash registers when needed.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Arranged store cleanings and renovations during periods of low customer traffic.
April 2012 - February 2015
Sales Associate - Dubai Mall
Gulf Greetings General Trading LLC, Dubai , United Arab Emirates
- Attending to the needs of the customers.
- Providing the necessary information required by the customer regarding the items.
- Keeping the designated area orderly and presentable.
- Promoting particular items on sale/offer.
- Operated POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping stores stocked and products in stock.
- Scanning supplier invoices and stock transfers from warehouse and shop to shop.
- Troubleshoot POS and train the newly hired to familiarize themselves with the POS system.
October 2008 - September 2011
IT / Technical Support
Mirof Comlink, 4th Floor Fortune, Pasig City, Philippines
- Administration and creation of email accounts.
- Backup and secure the database regularly.
- Maintained all computers performance smooth and stable.
- Installation and monitoring of CCTV cameras within company premises.
- Assured that the machines of the CCTV are in good working condition.
- Prepares purchasing requests for materials needed for each project.
- Create daily reports for operations.
- Responsible for IT infrastructure including, Active Directory, desktop management, security software, antivirus solutions and network devices
- Performed routine maintenance on computers including installation of updates, patches.
- Conducted regular system backups to minimize data loss due to unexpected events.
- Provided technical assistance and support to customers with network, hardware, and software issues.
- Provided guidance on best practices for utilizing IT resources efficiently.
- Utilized remote desktop tools to configure user settings and troubleshoot technical issues of all Shakey's branches.
November 2007 - March 2008
Technical Support
EXPERCS, INC, Makati City, Philippines
- Maintain the smooth and consistent performance of all computers.
- Assured that all computers are virus free.
1 Created user accounts and assigned access privileges based on individual requirements.
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.
- Repaired computer hardware components.
- Configured and tested new hardware and software.
