Faith Oliver

High level accomplished Program Coordinator and Administrative Professional with over 15 years of progressive experience supporting healthcare, education, government, nonprofit, and customer service operations. Extensive expertise coordinating large-scale programs, medical learner housing, administrative services, stakeholder engagement, financial administration, project coordination, training operations, and executive support. Career centered on delivering efficient team support.

Currently serving as Program Coordinator with Rural Health Professions Action Plan (RHPAP), coordinating administrative operations and housing logistics for University of Alberta medical residents and students completing rural placements throughout Alberta. Demonstrated ability to manage competing priorities, improve administrative processes, build collaborative relationships, and deliver high-quality service in fast-paced environments.

Program Coordinator – Medical Education & Housing at Rural Health Professions Action Plan (RHPAP) (2022-01 – Present)

Coordinate province-wide housing and administrative support for University of Alberta medical students, residents, nursing students, pharmacy students, and healthcare professionals completing rural clinical placements throughout Alberta.

• Coordinate hundreds of learner accommodations annually across multiple Alberta communities.
• Manage complete housing lifecycle including leases, utilities, internet services, inspections, maintenance, furnishings, and inventory.
• Maintain confidential learner records and scheduling databases with a high degree of accuracy.
• Develop administrative systems that improve workflow efficiency and service delivery.
• Coordinate multiple priorities simultaneously while meeting strict deadlines.
• Build collaborative relationships with physicians, faculty, community partners, vendors, landlords, and healthcare organizations.
• Monitor budgets, invoices, purchase orders, and financial documentation.
• Coordinate projects supporting medical education and rural healthcare initiatives.
• Prepare reports, correspondence, and documentation for leadership.
• Ensure compliance with organizational policies and privacy legislation.
• Improved accommodation scheduling through enhanced tracking systems.
• Increased stakeholder satisfaction through proactive communication and timely issue resolution.
• Streamlined administrative workflows that improved operational efficiency across multiple rural communities.

Administrative & Training Coordinator at St. John Ambulance Alberta (2020-01 – 2024-01)

Provided comprehensive administrative coordination supporting provincial education and training programs while serving as the primary resource for instructors, corporate clients, students, healthcare organizations, and community partners.

• Coordinated training schedules and private and public instructor assignments.
• Enhanced training coordination and client satisfaction while supporting high-volume provincial education programs.
• Managed class registrations and online learning systems, maintained CRM databases and participant records.
• Coordinated meetings, prepared agendas, minutes, and reports.
• Managed incoming calls, correspondence and delivered exceptional customer service.
• Processed invoices and maintained financial records.
• Supported bookkeeping using QuickBooks and Moneris.
• Coordinated contracts with external instructors.
• Managed office supplies and procurement.
• Maintained electronic and paper filing systems and supported special projects.

Certified First Aid, CPR/AED & Mental Health Instructor at St. John Ambulance Alberta (2023-01 – Present)

• Deliver First Aid, CPR/AED and Mental Health courses.
• Facilitate engaging classroom instruction.
• Develop learner confidence through practical simulations.
• Maintain compliance with national training standards.
• Promote workplace safety and emergency preparedness.

Customer Service Ambassador at Edmonton International Airport (YEG) (2018-01 – 2020-01)

Delivered exceptional customer service while coordinating airport operations in collaboration with airlines, CATSA, RCMP, Transport Canada, and emergency services.

• Assisted passengers throughout travel.
• Managed flight information communications.
• Coordinated boarding operations.
• Resolved customer concerns.
• Supported payroll and administrative functions.
• Assisted Accounts Payable and Accounts Receivable.
• Maintained office documentation.
• Processed ticketing and reservations.
• Prepared reports and operational documentation.

Administrative Assistant (ITS) at Alberta Health Services (2018-01 – 2018-12)

• Coordinated meetings and calendars.
• Recorded meeting minutes.
• Maintained SharePoint and Microsoft Teams.
• Managed confidential records.
• Supported departmental projects.
• Assisted with records management.
• Supported diversity and inclusion initiatives.

Assistant Store Manager at TJX Canada (Winners) (2016-01 – 2018-01)

• Supervised daily operations.
• Managed scheduling.
• Processed financial transactions.
• Cash balancing, Sales reporting.
• Customer relations and staff supervision.
• Inventory management and Team leadership.

Administrative Professional Diploma in Administrative Services – NorQuest College (2023-01 – 2024-01)

Master of Business Development in Business Development – University of Benin (2016-01 – 2016-12)

BSc in Mass Communication & Business Communication – Benson Idahosa University (2015-01 – 2015-12)