Fatemeh Chavoshi

Results-driven Sales Expert with 15 years of experience in customer service, sales, and business development. Proven track record in call center operations, telephony sales, and retail environments. Adept at driving revenue growth, optimizing customer engagement, and providing top-tier service. Strong analytical, problem-solving, and negotiation skills, with expertise in CRM and accounting software.

Customer Service & Sales Specialist Nikepars | March 2017 – June 2024

• Managed inbound and outbound sales calls, driving revenue growth and achieving sales targets.
• Provided personalized customer support, resolving issues and enhancing customer satisfaction.
• Led product demonstrations and educated clients on features, benefits, and value propositions.
• Maintained accurate customer records using CRM systems to track sales progress and follow-ups.
• Processed orders, managed transactions, and coordinated with logistics to ensure timely deliveries.
• Trained and mentored junior sales representatives to enhance team performance and productivity.
• Developed and implemented promotional strategies to maximize sales conversions and upselling opportunities.

• Developed and executed sales strategies for CCTV and IP cameras, increasing revenue by 20%.
• Provided tailored security solutions, building strong client relationships and trust.
• Led negotiations, maximizing profitability while ensuring customer satisfaction.

• Assisted customers with purchases, product inquiries, and personalized recommendations.
• Maintained inventory accuracy and handled merchandise stocking and organization.
• Processed transactions efficiently, ensuring a seamless checkout experience.
• Managed cash register operations, ensuring proper handling of payments and transactions.
• Provided excellent customer service, addressing concerns and ensuring a positive shopping experience.
• Assisted in promotional sales events, engaging customers and boosting sales revenue.
• Collaborated with team members to enhance store efficiency and improve overall operations.
• Conducted inventory audits, ensuring proper stock levels and minimizing discrepancies.

• Provided outstanding customer service, handling 50+ transactions daily.
• Assisted in inventory management, merchandising, and store organization.
• Supported warehouse operations to ensure timely order fulfillment.
• Processed cash, credit, and debit transactions accurately and efficiently.
• Maintained store cleanliness and organized merchandise displays for an enhanced shopping experience.
• Assisted customers in selecting products based on needs and preferences, ensuring satisfaction.
• Trained new cashiers and team members on store policies and procedures.
• Helped implement promotions and special offers, boosting store sales and customer engagement.

• Bachelor’s Degree in Software Engineering | Islamic Azad University (2004 – 2009)
• Proficient in Microsoft Word & Excel (Certified by Microsoft)-2025