Starbucks | Safeway King Edward Mall
Location: Vancouver, BC
Barista | Part-time
May 2023 – Present
- Greeting customers, taking orders, answering product-specific questions, & processing transactions. Ensuring a friendly experience for customers and co-workers.
- Providing support to and collaborating with fellow baristas to ensure uninterrupted store operations.
- Keeping the store, the equipment, and the serving area clean and sanitised to meet health & safety standards.
- Preparing an array of hot & cold beverages and food items based on Starbucks’ recipe & food quality standards.
Relevant Skills: Customer Service · Communication · Employee Training · Product Knowledge · Time Management · Multitasking · Teamwork · Store Maintenance
I-Corp Security Services Ltd.
Location: Burnaby, BC
Loss Prevention Officer | Part-time
January 2022 – December 2022
- Kept designated sites under surveillance.
- Communicated with other security personnel in a timely fashion & teamed up with them in the process of merchandise recovery.
- Apprehended shoplifters, contacted the police, & verbally explained cases precisely.
- Recorded theft attempts, apprehensions, prosecutions, ban notices, narratives, & a summary of daily cases in standard reporting format.
- Recovered an average of $312 worth of unpaid merchandise on a daily basis.
- Trained newly hired employees on Store Loss Prevention.
Relevant Skills: Communication · Negotiation · Employee Training · Surveillance · Reporting
24/7 Mini Mart | Seymour
Location: Vancouver, BC
Sales Associate/Cashier | Part-time
July 2020 – December 2021
- Welcomed customers warmly upon their arrival at the site.
- Assisted shoppers with their inquiries, requests, and complaints, & resolved issues to ensure customer satisfaction.
- Addressed customer inquiries, concerns, or complaints in a prompt, courteous, & professional manner, & resolved issues.
- Built rapport & developed relationships with regular customers to foster loyalty & repeat business.
- Followed store policies, procedures, & safety regulations, including food safety protocols, age-restricted sales, & security measures, to ensure compliance with company & legal requirements.
- Handled & reconciled cash register & lottery sales, prepared & submitted accurate sales reports, & managed store financial transactions.
Relevant Skills: Customer Service · Product Knowledge · Communication · Time Management · Multitasking · Sales
Hotel Holiday International
Location: Dhaka, Bangladesh
Senior Front-Desk Receptionist | Full-time
October 2017 – July 2019
- Handled reservations, registered visitors, & provided details on accommodations, fees, & perks.
- Oversaw housekeeping & controlled room inventory in PMS.
- Dealt with guests’ enquiries & managed special arrangements.
- Resolved customer concerns through investigation, assessment, & settlement of complaints.
Relevant Skills: Customer Service · Surveillance · Problem-solving
