Ferdi Djangana

[one] year(s) of experience in [customer service] have allowed me to deepen my technical knowledge and my ability to solve problems. Through my interpersonal skills and professionalism, I have actively contributed to customer loyalty and revenue growth. Responsive and results-driven, I am fully capable of working under pressure.

Passionate about cooking and with [one] year(s) of experience as [one], I have learned to master essential culinary tasks. In good physical condition, I am able to maintain a sustained pace. A strong team player, I follow instructions given to me.

Cook - Tim Hortons - Gatineau, QC

(2023-09 - 2025-05)

Permanent employment

• Preparation of ingredients (peeling, washing, cutting), garnishes, and sauces.
• Cleaning and maintenance of kitchen equipment, utensils, and workspaces.
• Strict compliance with food hygiene and safety regulations in force.
• Daily cleaning of equipment and maintenance of a clean kitchen environment.

Commis - Tim Hortons - Gatineau, QC

(2023-09 - 2025-05)

Permanent employment

• Tidying and cleaning the kitchen at the end of service.
• Checking the condition and freshness of products.
• Cleaning and maintenance of kitchen equipment, ensuring food hygiene and safety.
• Supporting other team members when they are overwhelmed or need assistance.

Sales Associate - APPLE - KINSHASA, KINSHASA

(2020-06 - 2023-03)

Permanent employment

• Welcoming customers and responding to their inquiries efficiently and courteously.
• Organizing, maintaining, and restocking the store.
• Greeting and assisting customers in order to direct them toward products suited to their needs.
• Tidying and cleaning the store and shelves, participating in premises maintenance tasks.
• Managing inventory and restocking shelves to ensure product availability in store.
• Identifying customer needs, providing advice, and suggesting appropriate products.
• Arranging merchandise in the sales area, organizing shelves according to merchandising guidelines.
• Direct and complementary sales of various products and services.

Collège universel (2024-01)

DEC - Financial Services and Insurance Technology - Isipa (2019-09 - 2022-03)

Bachelor's Degree - Computer Science - Collège saint Dominique (2016-08 - 2018-07)