Foram Rathod
Customer Associate/ Team Member
Hire this person
Send a job offer directly to this candidate
About
Customer-focused financial services professional with over 2 years of experience supporting clients in high-volume, regulated environments. Demonstrated ability to handle financial transactions, explain account and payment details, protect confidential information, and deliver exceptional customer experiences. Strong attention to accuracy, compliance, and relationship-building. Seeking a Customer Service Role.
Experience
Customer Associate/ Team Member at Pizza and More (2026-06 – 2026-07)
- Greeting customers and taking food orders in person and over the phone.
- Preparing pizzas, sides, and beverages according to company standards.
- Operating the cash register and processing cash, debit, and credit card payments.
- Maintaining cleanliness and sanitation of the kitchen, dining area, and workstations.
- Restocking ingredients, supplies, and packaging materials.
- Packaging orders accurately for pickup and delivery.
- Working efficiently as part of a team in a fast-paced environment.
- Helping with opening and closing duties, including cleaning and inventory checks.
Customer Service / Collection Agent at Pioneer Agency (2023-06 – 2024-10)
- Delivered front-line customer service by handling account inquiries, payments, and billing concerns.
- Explained balances, due dates, and payment options clearly to help customers make informed decisions.
- Maintained strict confidentiality of customer financial information in compliance with policies.
- Resolved account discrepancies by collaborating with internal departments.
- Managed high call volumes while meeting service quality and performance targets.
Customer Service / Collection Agent at Preet Enterprise (2022-01 – 2023-05)
- Managed inbound and outbound customer communications regarding loan accounts, credit facilities, and overdue payments.
- Explained interest charges, due dates, penalties, and consequences of non-payment clearly and professionally
- Followed up on payment commitments and negotiated repayment plans in accordance with bank policies.
- Negotiated payment arrangements while adhering to ethical and compliance standards.
Education
Bachelor in Electrical Engineering – Gujarat Technological University (2017-03)
