Frank Nwoko

Dedicated, results-oriented Business Analyst, Product Owner, and Scrum Master with over 6 years of experience driving large-scale digital modernization and workflow optimization initiatives inside the public sector and enterprise environments. Proven expertise across the entire System Development Life Cycle (SDLC) utilizing both Agile (Scrum) and Waterfall methodologies. Adept at translating intricate operational requirements and legislative policies into actionable technical specifications.

Strong capability in vendor solution governance, advanced business process re-engineering, and managing data-driven environments to maximize organizational efficiency.

Business Analyst - Government of Nova Scotia - Service Design & Delivery

(2023-02)

• Led complex requirements elicitation, process mapping, and user story mapping. Documents business needs, functional and non-functional requirements, use cases, business rules and process flows.
• Evaluated enterprise system enhancements and solutions proposed by external vendors, ensuring comprehensive risk assessment and strict alignment with organizational architectural frameworks and public sector standards.
• Facilitated continuous improvement sessions and process re-engineering workshops with cross-functional executive stakeholders to validate, refine, and finalize target-state system processes, mitigating project drift.
• Collaborate closely with Project Manager, Solutions Architect, Product Owners, SMEs and Developers to ensure solutions are practical and viable. Challenge legacy assumptions to put user needs at the center of government forms, portals, and platforms
• Designed and executed end-to-end User Acceptance Testing (UAT) strategies, developing test cases and coordinating bug-tracking activities to ensure system delivery conformed perfectly to statutory program rules.

Business Analyst / Scrum Master - Improvtek Consulting Inc.

(2021-10 - 2023-01)

• Analyzed technical integration criteria across data-driven, web-based applications, converting complex structural needs into functional epics, user stories, and clear acceptance criteria within Agile Scrum environments.
• Collaborated directly with solution architects and development teams to map out future-state system workflows, API communication pathways, and backend database interaction rules.
• Coordinated end-to-end testing cycles and managed active user acceptance testing tracks to secure deployment readiness for critical digital products.

Business Analyst - Topron Consulting Inc.

(2018-08 - 2021-09)

• Gathered and processed multi-layered enterprise business information from client representatives and subject matter experts to design actionable functional and non-functional requirements.
• Supported the successful rollout and configuration of enterprise workflow automation platforms, including a comprehensive ServiceNow implementation for an end-client utility board.
• Established strict end-to-end traceability of project requirements directly from initial high-level ideation through to final user testing and successful production adoption.

Senior Project Manager - Space and Array Design Ltd

(2011-09 - 2018-06)

• Managed cross-functional infrastructure and digital application relocation projects, defining business goals, managing schedules, and assessing system availability risk profiles.

Diploma - Computer Science - University of Benin, Nigeria (1996 - 1998)