Aftab Ur Rehman
Product Owner | Business Analyst | Scrum Master
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About
Highly accomplished and results-driven Business Analyst with 10 years of experience in E-commerce and Logistics domains. Demonstrated expertise in reducing integration backlogs and implementing streamlined processes. Selected to spearhead the development of a new department, introducing a lean-agile process that reduced development time by 40%.
Co-developed a comprehensive onboarding training plan, improving resource retention. Analytical and strategic with a strong ability to collaborate with stakeholders. Proficient in project management, requirements elicitation, risk management, and Agile methodologies.
Experience
Senior Business Analyst, Paack Iberia SLU
May 2022 – Apr 2023
- Collaborated with pre-sales engineers, business development managers, and clients to gather integration requirements, providing necessary information for seamless integration.
- Conducted necessary configurations to set up customers on Paack's platform, streamlining the integration process and reducing integration time by 25%.
- Actively worked with customers throughout the integration process, addressing issues in a timely manner, resulting in a 90% customer satisfaction rate.
- Coordinated with internal teams to ensure customer needs were met and provided hands-on support during the go-live process.
- Developed and maintained detailed Confluence documentation, improving knowledge sharing and enhancing the onboarding experience for new resources.
- Identified areas for improvement in product features and customer support processes, driving continuous improvement efforts.
Aug 2015 – Sep 2021
- Led successful integration of shipping carriers onto industry-leading Shipping Management Software, Stamps USA and Metapack Pvt. Ltd EU, through thorough requirement analysis and high-quality solution delivery.
- Developed comprehensive design documents based on customer and carrier requirements, ensuring alignment with client needs and expectations.
- Collaborated with cross-functional teams to understand business flows and requirements, conducting meetings to review solutions as needed.
- Managed project backlogs effectively, providing reliable estimations and delivery dates for timely completion of deliverables.
- Conducted daily standups, weekly status telcos, sprint reviews, and retrospectives to provide regular updates to management and ensure smooth project progress.
- Assisted developers with necessary information and supported the QA team in delivering high-quality software products.
- Worked closely with clients to review outputs, ensure all requirements were met, and maintained detailed post-development documentation.
- Mentored and onboarded new Business Analysts to ensure a seamless transition into the team.
Mar 2015 – Jul 2021
- Collaborated with Business Analysts to understand project requirements and developed comprehensive test cases to ensure full coverage.
- Conducted thorough testing of third-party services and databases using manual and automated testing methodologies.
- Identified and reported technical and process-related defects in a timely and efficient manner.
- Performed integration and regression testing to ensure the quality and stability of the final product.
- Explored new tools and techniques to enhance testing processes and procedures.
Jan 2013 – Feb 2015
- Worked as a QA engineer on enterprise-level web applications & mobile gaming apps.
Education
Bachelors of Computer Science & Information Technology
NED University of Engineering & Technology, Pakistan
Postgraduate Diploma in Business Administration
Virtual University, Pakistan
