G G

Senior software and business operations executive with 15+ years of experience leading growth, operational transformation, and performance improvement across SaaS, healthcare technology, travel technology, telecommunications, and international markets. Proven success scaling organizations, coaching leadership teams, driving operational excellence, and implementing KPI-driven frameworks that improve profitability, customer retention, and long-term business performance. Strong background in portfolio leadership, P&L management, acquisition integration, AI-enabled process improvement, executive team development, and cross-functional business execution.

Chief Business Officer - PropTech Smart Inc.

(2023-01)

• Lead strategic growth, organizational performance, and cross-functional execution initiatives across multiple international markets
• Partner with leadership teams to improve revenue performance, forecasting visibility, customer engagement, and operational scalability
• Implement KPI reporting, workflow automation, and AI-enabled operational initiatives supporting business growth and customer value

Chief Operating Officer (Fractional) - White Hat Solution Inc.

(2022-01)

• Advise leadership teams on operational scaling, business performance, KPI management, organizational effectiveness, and growth strategy
• Improve client retention, operational efficiency, and revenue performance through stronger execution systems and customer engagement frameworks

Senior Vice President, Operations & People - RamSoft Inc.

(2022-01 - 2022-12)

• Led operational and workforce integration initiatives across Canada and India for a global healthcare imaging SaaS organization
• Implemented KPI, SLA, and reporting frameworks improving operational visibility and execution consistency
• Improved alignment across Sales, Finance, HR, Customer Operations, and Leadership teams through performance management systems

Chief Executive Officer - My Travel Biz

(2017-01 - 2022-12)

• Led a global SaaS-enabled travel technology platform operating across North America, APAC, and MENA
• Scaled organization to $18M ARR through customer acquisition, retention initiatives, recurring revenue programs, and international expansion
• Oversaw forecasting, revenue performance, customer lifecycle management, and payment processing environments supporting global operations
• Helped develop a patent-pending technology platform designed to improve booking scalability and customer engagement
• Developed leadership structures, accountability systems, and performance frameworks supporting international expansion and sustainable growth

Chief Operating Officer - Learning Enterprises Organisation Ltd.

(2014-01 - 2017-12)

• Directed operations across 8 international offices supporting global growth and organizational alignment
• Implemented KPI scorecards, reporting systems, leadership training, and accountability frameworks across regions
• Supported multi-million-dollar revenue growth and scaling to 220,000+ users globally

Director of Sales & Training - Silpada Designs

(2008-01 - 2013-12)

• Led sales growth, leadership development, and execution across a large, distributed organization
• Managed forecasting and performance planning tied to recurring auto-ship programs and credit card payment activity
• Contributed to cumulative sales growth exceeding $100M over four years

BA - Political Science (Public Policy & Administration) - York University

Certificate - Adult Education - St. Francis Xavier University

Diploma - Immigration Practitioner - CSIC e-Academy